Mobile Agent - BlackBerry for Android v19.5.0

  • Release version: Mobile
  • Updated May 1, 2025
  • 1 minute to read

    • The Android v19.5.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1864255

    		 The notification category list appears blank A default theme with a white text color is applied, which appears blank against a white background.

    Navigate to More > Settings > Preferences > Notifications.

    Observe that notification categories titles are blank.

    Mobile Android

    PRB1862459

    		 The app crashes while uploading larger images High megapixel images (50MB) uploaded as attachments cause the app to crash.
    1. Log in into Now Mobile.
    2. On the home page, select Request IT assistance under 'Quick links'.
    3. Select Add attachments.

      The camera opens.

    4. Change image resolution to 50MB and capture the image.
    5. Select OK.

    Observe that the app crashes.

    Mobile Android

    PRB1853593

    alm_hardware records are not successfully created when using the Create Asset or Retire Asset buttons in Now Agent

    		 The serial number entered is not submitted to the back end. Therefor the record is not successfully created.
    1. Select the Create Asset icon under the Asset tab.
    2. Fill out the form and proceed to the bar code scanning page.
    3. Enter a random serial number and Submit.

    Observe that the record is not created and a success message is not displayed.

    This version also includes other minor bug fixes and performance improvements.