ServiceNow Onboarding - Intune for Android v15.3.0

  • Release version: Mobile
  • Updated January 5, 2023
  • 3 minutes to read
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    Summary of ServiceNow Onboarding - Intune for Android v15.3.0

    The Android v15.3.0 release improves the ServiceNow Mobile Onboarding app by addressing various performance issues and bugs. Customers can download the latest version from the Google Play store and explore the app using a demo account.

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    Key Features

    • Performance Enhancements: Issues related to navigating deep into tab stacks have been resolved, improving overall app responsiveness.
    • Korean Keyboard Support: Users can now enter composite characters correctly on input forms when using a Korean keyboard.
    • Mobile UI Rule Fix: The app behavior regarding field visibility after assignment group changes has been corrected.
    • Attachment Management: Users can delete attachments on forms, enhancing usability.
    • Improved Accessibility: Enhancements for screen reader functionality ensure that non-vision users are informed about video controls.

    Key Outcomes

    With this release, ServiceNow customers can expect a more stable and user-friendly mobile experience. Key issues have been addressed, which will lead to better performance and usability, particularly for users working with Korean input and accessibility features. Minor bug fixes and updates contribute to a smoother overall experience in the application.

    The Android v15.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android (non-classic)

    PRB1622705

    		 Navigating deep into a tab stack causes performance issues
    1. Install FSM on a base instance.
    2. Login as any user with some tasks.
    3. Open any WOT.
    4. Open the Related tab.
    5. Click a work order in Related Work Orders.
    6. Repeat steps 4 and 5 until you are many levels deep.

    Expected behavior: The UI should still behave without an affect on performance.

    Actual behavior: The UI starts to drop frames and the performance degrades.

    Mobile Android (non-classic)

    PRB1621875

    		 The user is unable to enter composite characters on a Korean keyboard when entering text on the input form screen The user can only observe composite characters by posting a work note or comment in an activity stream.
    1. Enable a Korean keyboard input in the device settings.

      (Note: On Samsung, navigate to Settings > General Management > Samsung Keyboard settings > Languages and types and change Querty to Chunjiin)

    2. Open any input form screen.
    3. Start typing multiple characters.

    Expected behavior: Composite characters are formed.

    Actual behavior: Only a single character is allowed.

    Mobile Android (non-classic)

    PRB1612984

    		 Mobile UI rule does not work as expected in Android The field does not hide when assignment group changes for the first time but gets hidden if you try to change it a second time.

    Mobile Android (non-classic)

    PRB1612041

    KB1184889

    		Label for grouped input from bar code scanning is not showing up in Android

    Refer to the listed KB article for details.

    Mobile Android (non-classic)

    PRB1609815

    		 Font size decreases in the Android NOW mobile app after upgrading to 14.5.0 when the language is traditional Chinese
    1. Log in to an instance on Now Mobile with the Chinese language plugin and select the Chinese language while logging in.
    2. Navigate to any applet where the user can see the list of the records (make sure the record is in Chinese or update the record title and description with Chinese content).
    3. Open the record and navigate back to the list.

    Observe that the font of the opened record gets smaller.

    Mobile Android (non-classic)

    PRB1609551

    		 On the ServiceNow Mobile Agent app for Android, a user can always delete attachments on a form

    Mobile Android (non-classic)

    PRB1602165

    		 The Edit Case > Product options shows text in many sizes
    1. Log in to the Agent mobile app on an Android device.
    2. Open any case by navigating to Edit Case > Product to see the list of available products.

    Expected behavior: The list of available products has the same font size.

    Actual behavior: The list of available products has many different font sizes.

    Mobile Android (non-classic)

    PRB1597243

    		 After submitting a reservation request in Now mobile app by Android mobile, the app returns to the same page after editing

    Mobile Android (non-classic)

    PRB1596466

    		 Quantity and Cost are missing in the Agent app when creating incidental expenses in WOT
    1. Log in to the Agent mobile app on an Android device.
    2. Navigate to the My Work tab and open any assigned WOT.
    3. Click on the 3 dots in the top-right hand corner of the screen and select the 'Create incidental expense' action.
    4. Fill the field as Type: Non Standard Installation charges, in the second field, select 'Over the ceiling/roof'.

    Expected behavior: The Quantity and Cost fields are visible.

    Actual behavior: The Quantity and Cost fields are NOT visible.

    Mobile Android (non-classic)

    PRB1596400

    		 The filter buttons in 'My Approvals' are described as 'unlabelled ' All filter buttons contain 'unlabelled' as a description.

    Mobile Android (non-classic)

    PRB1572307

    		 Talkback does not have focus on play button
    1. Open the Now Mobile app and log in as admin user.
    2. Enable screen reader.
    3. Select Mobile Regression 2.
    4. Read through/interact with the first video.

    Actual behavior: The video play control does not inform a user they can play a video.

    Expected behavior: Non-vision users need to be informed that the control will play a video.

    This version also includes other minor bug fixes and performance improvements.