Now Mobile - Intune for iOS v19.4.0

  • Release version: Mobile
  • Updated April 3, 2025
  • 2 minutes to read
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    Summary of Now Mobile - Intune for iOS v19.4.0

    The iOS v19.4.0 release of the Now Mobile application includes important fixes and improvements aimed at enhancing the user experience. This version is available for download from the Apple App Store and offers a demo feature for users to try the Mobile Agent before full installation.

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    Key Features

    • Push Notification Fix: Addresses an issue where selecting a push notification with an internal link does not open the intended screen.
    • Placeholder Text Visibility: Resolves visibility issues with placeholder text in the Scheduled Retirement field of IT Asset Management assets.
    • Impersonation Error Resolution: Fixes an error preventing users from ending impersonation when usernames include a '\' character.
    • File Name Display: Corrects the display of special characters in file names within the app.
    • Barcode Scanning Support: Clarifies that UPC-A (12 digits) barcode scans are not supported, despite being a subset of EAN-13.
    • Survey Input Form Correction: Fixes an issue where scrolling through a survey on devices running iOS 18 causes incorrect choices to display.
    • JSON Decoding Improvement: Enhances data visualization by ensuring the application can decode JSON that contains labeled properties.

    Key Outcomes

    This release provides ServiceNow customers with a more reliable mobile experience, reduces errors in asset management, and enhances the functionality of surveys and data visualizations. Users can expect improved application performance and fewer disruptions when performing key tasks within the Now Mobile app.

    The iOS v19.4.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1863121

    		 A push notification with universal links doesn't open the destination screen When a push notification with an internal link is selected, the screen is not opened.

    Mobile iOS

    PRB1858857

    		 Placeholder text is not visible on an IT Asset Management asset The Scheduled Retirement field on an IT Asset Management asset does not contain placeholder text.
    1. Log in to Agent Mobile.
    2. Navigate to the Asset tab.
    3. Navigate to IT Asset Management > Create Asset.
    4. Select Submit (no details are needed at this stage).
    5. Select the three dots in the upper right corner and select Create Asset.

    Observe that the Scheduled Retirement field does not contain placeholder text.

    Mobile iOS

    PRB1855289

    		 The user cannot end an impersonation if the username of the logged in user and the impersonated user contain a '\' character The user observes an error message reading 'Unable to end impersonation' when attempting to end an impersonation.

    Mobile iOS

    PRB1843346

    		 The Mobile App doesn't display special characters in file names Special characters, such as @, are not displayed in file names.
    1. Open the Now Mobile app in a base instance.
    2. Navigate to the Home tab.
    3. Under My items, select My tasks.
    4. Open a record.
    5. Navigate to Updates.

    Notice that any attachment names with special characters do not display the special characters.

    Mobile iOS

    PRB1860053

    		 UPC-A (12 digits) barcode scans are not supported iOS doesn't support UPC-A codes (12 digits) explicitly even though they are considered a subset of EAN-13 (13 digit) with a leading zero in the stringValue.

    Mobile iOS

    PRB1863014

    		 Input form screen survey shows incorrect choices when scrolling on device running iOS 18 After scrolling down the list of questions, the selected value of a choice at the top of the page is lost and the choice values are changed.

    Pre-requisites: iPhone must be running iOS 18+. Use a small phone or an instance with an input form screen that is very large.

    1. Open a survey that uses an input form screen with multiple single select choice cells. Note the options in the first few cells.
    2. Scroll to the bottom of the form.
    3. Scroll back to the top of the form.

    Notice that one or more of the first few cells has changed to match the options of a lower cell.

    Mobile iOS

    PRB1868544

    		 Data visualization sources fail to decode JSON that does not contain a label DAVisualization.VisualizationProperties.DataSource, expects to receive labeled JSON, so when JSON is received without a label, decoding fails and an error appears reading, 'Content couldn't be displayed'.

    This version also includes other minor bug fixes and performance improvements.