Mobile Agent for Android v20.4.0

  • Release version: Mobile
  • Updated October 2, 2024
  • 2 minutes to read
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    Summary of Mobile Agent for Android v20.4.0

    The Mobile Agent for Android v20.4.0 release, updated on October 2, 2024, includes important fixes and enhancements aimed at improving application performance and user experience. Users can download the latest version from the Google Play store and try a demo account immediately after installation.

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    Key Features

    • Support for 16KB Page Sizes: This update ensures compatibility with Android 15+ devices by supporting the required page size.
    • Offline Scheduled Downloads: Addresses a bug where scheduled downloads are canceled when the app runs in the background, improving reliability for offline work.
    • On-Demand Work Order Task Refresh: Fixes an issue where the task form does not refresh after actions, ensuring smoother navigation and task completion.
    • UI Parameter Accessibility: Resolves a problem with accessing UI parameters on the 'Space Details' screen, enhancing user interaction.
    • Polling Timeout Consistency: Ensures that the offline polling timeout aligns with server settings, improving offline cache retrieval efficiency.

    Key Outcomes

    With these updates, users can expect a more stable and efficient experience when using the Mobile Agent app on Android devices. Key improvements include enhanced offline functionality, better compatibility with device requirements, and a smoother user interface, all contributing to increased productivity and reduced frustration during mobile operations.

    The Android v20.4.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB1932109

    		 Added support for 16KB page sizes Google has a requirement that Android 15+ devices must support 16KB page sizes.

    Android Mobile

    PRB1926309

    		 An offline scheduled download is canceled when an app is in the background This is an Android issue only.
    1. Log in to the Agent app.
    2. Turn on background downloading from the app settings.
    3. Put the app in the background.
    4. Receive a silent push for an offline scheduled download.

    Expected behavior: The offline download must complete even when app is in the background.

    Actual behavior: The offline download isn't completed. The WorkManager job is started but is cancelled by the OS.

    Android Mobile

    PRB1936258

    		 An on-demand work order task (WOT) form doesn't refresh after a WB action and the Close Complete button remains visible The Android on-demand form screen doesn't refresh after a successful WB action. The Close Complete button is configured with a 'Jump to screen' action targeting the same screen ID. After redirection back to the screen, the original form doesn't refresh, and the Close Complete button remains visible. If the button is tapped again, it results in an 'Insufficient Privileges' error.
    1. Impersonate a user.
    2. Navigate to the My Work tab > My Schedule (Calendar).
    3. Select an accepted WOT from the events.
    4. Tap Start Work.
    5. In the pop-up, navigate to the previous task.
    6. Complete the questionnaires.
    7. Select Close Completed.
    8. Enter a note and submit.

    Observe that the Close Completed button remains visible. When tapped again, entering notes and submitting triggers an 'Insufficient Privileges' error. Repeat 1-20 times if needed, as the issue is intermittent.

    Android Mobile

    PRB1931896

    		 Users are unable to open UI parameters for the 'Space Details' screen on Android devices
    1. Install Workspace core pluign. Navigate to the sn_wsd_core_space table.
    2. Open a record.
    3. Select Create a QR code.
    4. Fill in the required fields.

      A QR code attachment is generated.

    5. Log in to the Mobile app on Android.
    6. Open the phone camera.
    7. Scan the QR code.
    8. Select the three dots icon on the top-right of the screen.

    Expected behavior: It should open the pop-up menu, which works on iOS.

    Actual behavior: It either does nothing or goes back to the home page/main navigation.

    Android Mobile

    PRB1931874

    		 Offline polling timeout should match the server timeout
    1. Open an instance.
    2. Make a large offline cache by adding more documents, so it would take more than five minutes to generate.

    Expected behavior: The client should poll for a default of ten minutes before timing out. If glide.sg.offline.job. maxRuntime is set on the instance, the polling timeout on the clients should match the configuration.

    Actual behavior: The client would stop polling in five minutes and it wouldn't wait for the offline cache. As a result, the offline cache generated isn't retrieved by the client.

    This version also includes other minor bug fixes and performance improvements.