Mobile Agent - BlackBerry for Android v21.3.0

  • Release version: Mobile
  • Updated May 5, 2026
  • 2 minutes to read
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    Summary of Mobile Agent - BlackBerry for Android v21.3.0

    The Mobile Agent - BlackBerry for Android version 21.3.0 release focuses on resolving critical application issues and improving overall stability. This update addresses several bugs impacting offline sync, deep linking, theming under Microsoft Intune, and app crashes related to network conditions.

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    ServiceNow customers can download the latest version from the Google Play Store and access a demo mode to evaluate the app functionality using demo accounts directly after installation.

    Key Fixes and Improvements

    • OutOfMemoryError during offline to online sync: Fixed a crash occurring when syncing a large number of Work Order Tasks (WOTs) offline. The app now handles large payloads efficiently without timing out or duplicating data in memory, preventing crashes and invalid states after sync.
    • Third-party deep link handling: Resolved an issue where selecting external URLs did not redirect users to their browser, restoring expected navigation behavior.
    • Theming issues under Microsoft Intune: Corrected dark mode dialog display problems when using Microsoft Intune Mobile Device Management/Management Application Management (MDM/MAM). Dialogs now display readable light themes as intended, ensuring usability in enterprise-managed environments.
    • Whitelabel app universal link error: Fixed an error message shown in whitelabel apps with custom app IDs when opening universal links.
    • ServiceNow SDK sample application crash: Addressed app crashes caused by lack of internet connectivity while WiFi is enabled, improving robustness of apps built with the SDK in offline or limited connectivity scenarios.

    Customer Benefits

    • Reliable synchronization of offline actions without app crashes or timeouts, enabling uninterrupted field operations.
    • Improved handling of external links ensures smooth navigation and integration with third-party resources.
    • Enhanced visual consistency and readability in mobile dialogs within enterprise-managed devices using Intune, supporting secure mobile workflows.
    • Increased stability of custom whitelabel apps and SDK-based applications under various network conditions.
    • Overall performance improvements and minor bug fixes contribute to a smoother and more responsive user experience.

    ServiceNow customers using the Mobile Agent for Android are encouraged to upgrade to this version to leverage these fixes and enhancements, ensuring better app reliability and usability in diverse operational environments.

    The Android v21.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB2004137

    		 OutOfMemoryError during offline to online sync The app either times out after two minutes or crashes during sync with an OutOfMemoryError.
    1. Install Android Agent 21.1.0.
    2. Enable Offline mode.
    3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline.
    4. Allow actions to queue locally for sync.
    5. Switch back online to trigger /sync.
    6. Observe behavior while processing a large sync response (tens of MB).

    Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state.

    Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM.

    Android Mobile

    PRB2009019

    		 A third party deeplink is not functioning in the Now Mobile app The user is not redirected to the external browser when they select third-party URLs.

    Android Mobile

    PRB2006299

    		 Dialogs do not theme correctly under Microsoft Intune MDM/MAM The dialog is dark themed and unreadable.
    1. Set up any FSM instance with a work order task that has a Special Handling Note.
    2. Set up Intune to work with Agent Intune app.
    3. Change the device theme to Dark mode (not in-app theme).
    4. Log in to Intune and instance on the Agent Intune app.
    5. Ensure that the in-app theme (Settings > Preferences > Theme > is Default).
    6. Open the work order task in 1.

    Expected behavior: The dialog should be light themed and with the right colors.

    Actual behavior: The dialog is dark themed and unreadable.

    Android Mobile

    PRB2003717

    		 Whitelabel app with custom app ID will show 'Error link not supported' with a universal link

    Android Mobile

    PRB2004277

    		 Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload
    1. Build and run now SDK sample application.
    2. Log in.
    3. Exit the application by swiping away from task switcher.
    4. Disable internet access while keeping wifi on.
    5. Open the app.

    Observe that the app crashes.

    This version also includes other minor bug fixes and performance improvements.