Mobile Agent - BlackBerry for Android v19.4.0

  • Release version: Mobile
  • Updated April 3, 2025
  • 2 minutes to read
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    Summary of Mobile Agent - BlackBerry for Android v19.4.0

    The Mobile Agent for BlackBerry on Android has been updated to version 19.4.0 as of April 3, 2025. This release focuses on application fixes and improvements for users. Customers can download the latest version from the Google Play store and can try a demo using a demo account from the app's initial screens.

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    Key Features

    • Bug Fixes: This version addresses several critical issues that were affecting app performance and user experience.
    • Notification Categories Fix: Resolved an issue where notification categories appeared blank due to a theme color mismatch.
    • Image Upload Stability: Fixed an app crash that occurred when uploading high-resolution images (50MB).
    • Asset Record Creation: Corrected a problem where almhardware records were not being created correctly when using the Create or Retire Asset functions.
    • Catalog Item Submission Crash: Addressed an issue causing the app to crash when submitting catalog items and selecting the Close button.
    • URL Handling Improvement: Fixed a bug with URL transformations that caused default screens to open instead of intended links.
    • Custom Map Input Display: Ensured that custom map inputs display correctly in full-screen mode.

    Key Outcomes

    By updating to version 19.4.0, users can expect a more stable and reliable experience with the Mobile Agent application. The fixes enhance functionality, reduce crashes, and improve overall usability, ensuring that users can effectively manage their tasks without interruptions. These improvements are crucial for maintaining productivity in enterprise environments using ServiceNow.

    The Android v19.4.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1864255

    		 The notification category list appears blank A default theme with a white text color is applied, which appears blank against a white background.

    Navigate to More > Settings > Preferences > Notifications.

    Observe that notification categories titles are blank.

    Mobile Android

    PRB1862459

    		 The app crashes while uploading larger images High megapixel images (50MB) uploaded as attachments cause the app to crash.
    1. Log in into Now Mobile.
    2. On the home page, select Request IT assistance under 'Quick links'.
    3. Select Add attachments.

      The camera opens.

    4. Change image resolution to 50MB and capture the image.
    5. Select OK.

    Observe that the app crashes.

    Mobile Android

    PRB1853593

    alm_hardware records are not successfully created when using the Create Asset or Retire Asset buttons in Now Agent

    		 The serial number entered is not submitted to the back-end. Therefore, the record is not successfully created.
    1. Select the Create Asset icon under the Asset tab.
    2. Fill the form and proceed to the bar code scanning page.
    3. Enter a random serial number and Submit.

    Observe that the record is not created and a success message is not displayed.

    Mobile Android

    PRB1868822

    		 CabrilloBackPressHandler.flowEnded() can inadvertently back the user out of the entire application When a catalog item is submitted and the Close button is selected, the app crashes and sends the user back to the Android home screen.
    1. Log in to the Agent app.
    2. Select the Home-web tab.
    3. Select the Marketing channel and select Raise Request.
    4. Select the catalog items (for example, "MySales (SFDC) functional...") and follow the screen instructions to submit the catalog item.
    5. Select the Close button.

    Expected behavior: The catalog item page is closed and sends the user back to the previous screen.

    Actual behavior: The app is closed/crashed and sends the user back to the Android home screen.

    Mobile Android

    PRB1865339

    		 Default list and form screens open instead of URLs with base instance configuration A fix for URL transformation inadvertently brings in default list and form screen builders when a URL matches a well-known platform list or record URL.
    1. Add a link to a standard form or list URL such as incident_list or incident.do?sys_id={sys_id} using a link URL function.
    2. Open the link in the app.

    Expected behavior: The URL opens in an internal web browser.

    Actual behavior: A default native list or form screen is opened.

    Mobile Android

    PRB1866637

    		 A custom map's single input doesn't display in full-screen mode When a custom map input is a single visible input, an input form screen should always display in full-screen mode.

    This version also includes other minor bug fixes and performance improvements.