Mobile Onboarding for Android v13.1.0

  • Release version: Mobile
  • Updated November 18, 2021
  • 3 minutes to read
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    Summary of Mobile Onboarding for Android v13.1.0

    The Mobile Onboarding for Android v13.1.0 release, updated on November 18, 2021, focuses on enhancing the application by fixing several performance issues and bugs. Users can download the latest version from the Google Play Store and access a demo account for trial purposes.

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    Key Features

    • Performance Improvements: The release addresses instability in the Now Chat and overall application performance, especially with large questionnaires.
    • Bug Fixes: Key issues resolved include:
      • Correcting the 'Notifications' tab icon display.
      • Ensuring YouTube links direct correctly without errors.
      • Improving error messaging in filters for better accessibility.
      • Resolving image loading issues related to access token expiration.
      • Allowing .msg file types to open or download as intended.
      • Fixing truncation of headers in bot responses.

    Key Outcomes

    With this update, ServiceNow customers can expect a more stable and user-friendly mobile experience. The fixes enhance functionality, improve accessibility, and streamline user interactions, ultimately leading to greater efficiency in mobile onboarding processes. Customers are encouraged to download the latest version to take advantage of these improvements.

    The Android v13.1.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android (non-classic)

    PRB1524579

    		 Now Chat Android experiences performance instability on an unknown contact menu item type, like a link or text Now Chat Android currently only supports 'Phone', 'Email' and 'Chat' type contact menu items. Anything besides these three causes Now Chat to close.

    Mobile Android (non-classic)

    PRB1533354

    		 The 'Notification' tab icon is always a question mark The 'Notifications' tab has a question mark icon instead of the bell icon.
    1. Log in to any instance as an agent.
    2. Notice that the 'Notifications' tab has a question mark icon instead of a bell icon.

    Mobile Android (non-classic)

    PRB1529983

    		 YouTube channel links do not work correctly in the Android version of the mobile apps The link opens in the YouTube app, but a 'This video is unavailable' message displays. In iOS, the link directs to the YouTube channel page.

    Mobile Android (non-classic)

    PRB1527200

    		 The error message does not contain the field that is incorrect and VoiceOver reads only the error, not the affected field When using filters in catalogs, the error message does not outline the field that is invalid. The error message only says that there is an error. As a result, VoiceOver does not dictate which field is invalid.
    1. Start VoiceOver.
    2. In the mobile app, navigate to the information tab.
    3. Select any category under 'Browse'.
    4. Move the input focus to the Filter button and select it to invoke the filter.
    5. In the From field, enter '9999' and in the To field, enter '1'.
    6. Click Apply.

    Expected behavior: An error message contains the error of an invalid field and also lists the field that needs to be corrected.

    Actual behavior: The error message says 'Missing or incorrect values'.

    Mobile Android (non-classic)

    PRB1526197

    		 Loading an image fails due to an access token expiration The image link appears but it is corrupt until the agent's log out and log in action is performed.

    Mobile Android (non-classic)

    PRB1510546

    KB0966929

    		The Agent mobile app on Android has performance instability if there are too many questions in the questionnaire Users observe that the Next button becomes slower as more questions are answered. The Agent mobile app experiences performance instability after about 60 questions are answered. Refer to the listed KB article for details.

    Mobile Android (non-classic)

    PRB1524184

    		 Changing the mobile device orientation reloads the catalog item form This issue is observed on Now Mobile for Android.
    1. Log in to Now Mobile on an Android device.
    2. Navigate to a request catalog.
    3. Open 'Create incident catalog item'.
    4. Complete all mandatory fields in portrait mode and switch to landscape mode.

    As soon as the orientation is switched, the page refreshes.

    Mobile Android (non-classic)

    PRB1523000

    		 The .msg file association is not present on mobile apps The .msg file type is not able to open or download through the mobile app. Previously, the app allowed the file to be opened directly as long as there is a compatible application installed.
    1. Log in to the instance with the Now Mobile app.
    2. Open the incident with a .msg file attached.
    3. Try to open the attachment.

    Expected behavior: You are prompted with either the app selection to view the file or the option to download the file.

    Actual behavior: You are presented with the message 'Could not find an app to open .msg file'.

    Mobile Android (non-classic)

    PRB1520063

    KB0998157

    		The header in the link type bot response is truncated on Android
    1. Log in to an instance with the required plugins for Virtual Agent.
    2. Create a topic in the designer.
    3. Add a bot response of the type 'Link'.
    4. In the header, enter something long.
    5. In 'Link', paste a URL.
    6. Open the Now Mobile app on Android and initiate the Virtual Agent chat.
    7. Select the topic you created.

    Expected behavior: It should not truncate and should behave the same way as in iOS

    Actual behavior: The header is truncated.

    Mobile Android (non-classic)

    PRB1517985

    KB0994745

    		The 'Saved' view is not present on URL applets Refer to the listed KB article for details.

    Mobile Android (non-classic)

    PRB1513568

    		 The mobile card displays differently on iOS and Android The mobile card template builder 'customTemplate' renders differently in iOS and Android.

    Mobile Android (non-classic)

    PRB1535559

    		 Users notice a 'the file upload failed' error even if the attachment is uploaded successfully

    This version also includes other minor bug fixes and performance improvements.