Mobile Agent - BlackBerry for Android v17.2.0

  • Release version: Mobile
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Mobile Agent - BlackBerry for Android v17.2.0

    The Mobile Agent - BlackBerry for Android v17.2.0, released on February 1, 2024, includes important fixes and enhancements for users of the ServiceNow Agent app. Customers can download the latest version from the Google Play store and utilize a demo account for initial exploration of the app's features.

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    Key Features

    • Fixes multiple issues affecting app performance and user experience.
    • Improvements to the handling of internal links, ensuring they open in-app rather than in an external browser.
    • Reduces issues related to the mobile UI rules, enhancing interactivity and functionality.

    Key Outcomes

    • Improved user experience with resolved issues such as typing indications in chat and warped splash screen icons.
    • Enhanced reliability for uploading multiple attachments, especially in offline scenarios.
    • Overall performance improvements and minor bug fixes, leading to a more stable application.

    The Android v17.2.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1718094

    		 The user is unable to type anything in response to an Agent A 'typing' indication is shown indefinitely and the message box is hidden.
    1. Open VA chat.
    2. Click Show me everything.
    3. Click Connect to Agent and allow the agent to send a message.

    Observe that there is a 'typing' indication and the message box is hidden.

    Mobile Android

    PRB1716231

    		 Deep link error in the Google Play console The web link '/deeplink' for Domain '.service-now.com' is flagged as 'Failed domain checks'.

    Mobile Android

    PRB1724090

    		 Android splash screen icons are warped when no splash screen background color is passed in the manifest
    1. Submit a private Android Mobile Publishing app with app icons and splash logos, but do not add a splash screen background color.
    2. Load the Android app onto a device.

    Expected behavior: The splash screen icon should not be warped and the Android build should fall back to the ServiceNow splash background color.

    Actual behavior: The splash screen icon is warped.

    Mobile Android

    PRB1728684

    		 The Mobile UI rule 'On change' doesn't work
    1. Create a mobile Mobile UI Rule and trigger it on change.
    2. Make a couple of fields mandatory based on the condition and make 'Reverse if False' true.
    3. Log in to the Agent App.
    4. Navigate to the input form screen where the Mobile UI Rule was added.
    5. Make changes to trigger the mobile UI rule.

    Notice that the 'on change' mobile UI rule is not triggered.

    Mobile Android

    PRB1722445

    		 Internal links are opened in an external browser instead of in-app
    1. Tap the chat icon on the bottom right.
    2. Start a conversation.
    3. Tap Show me everything.
    4. Select Test emoji output topic.
    5. Click the link.

    Expected behavior: The link should open in a web view in the app because the URL is internal (same as the instance the user logged in to).

    Actual behavior: The link opens in an external browser.

    Mobile Android

    PRB1727934

    		 Attached KB article links in the Activity Stream do not open in Android Agent/NowMobile apps

    Mobile Android

    PRB1720676

    		 Uploading multiple attachments from different actions while offline fails An error message displays saying that the publication has failed.

    This version also includes other minor bug fixes and performance improvements.