Now Support for iOS v19.3.1

  • Release version: Mobile
  • Updated March 11, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Support for iOS v19.3.1

    The iOS v19.3.1 release for Now Support addresses several issues within the mobile application, enhancing functionality and user experience. This update is essential for ensuring that users have access to the latest fixes and improvements.

    Show full answer Show less

    To download the latest version, visit the Apple App Store. Users can also launch a demo to explore the Mobile Agent functionality using a demo account from the post-download screen or the instance list screen.

    Key Features

    • Fixes for Virtual Agent Messaging: Admins can now configure the name for messages sent by the Virtual Agent, which previously defaulted to 'Virtual Agent'.
    • Push Notification Improvements: Resolved issues with opening external URLs via push notifications.
    • Screen Navigation Updates: Fixed navigation issues in the Now Mobile App that caused screen segments to not update correctly.
    • Desk Booking Display Issues: Corrected the rendering of space tiles in map view during desk booking.
    • Authentication Error Resolution: Addressed authentication errors that users encountered upon logging in.
    • Hyperlink Navigation Fix: Resolved errors that occurred when selecting external hyperlinks returned by the Virtual Agent.
    • Universal Links Functionality: Fixed issues where push notifications with universal links did not open the intended destination screens.

    Key Outcomes

    Following this update, users can expect a smoother experience with improved message labeling from the Virtual Agent, better navigation within the app, and successful access to external links through notifications. Overall, these enhancements contribute to a more efficient and user-friendly mobile application experience.

    The iOS v19.3.1 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1843809

    		 Messages sent by Virtual Agent are not labeled correctly Admins can configure a name of their choosing for the Virtual Agent. Messages from the Virtual Agent should be sent by the configured name. Instead, they are sent by 'Virtual Agent'.

    Mobile iOS

    PRB1849703

    		 External URLs can't be opened via push notification When the user selects a push notification that contains an external URL, they observe an error instead of being navigated to the URL.

    Mobile iOS

    PRB1844219

    		 The Now Mobile App screen does not update when navigating multiple web screen segments The Now Mobile Screen segment does not update to the user's selection when navigating between web browser screens in a record screen.

    Mobile iOS

    PRB1854874

    		 ItemView is rendered incorrectly if ViewGroup has a background image with an empty URL When booking a desk, a selected space tile is grayed out when selected in map view.
    1. Log in to Now Mobile.
    2. Select Make a reservation > Desk booking > Browse all.
    3. Select a building and floor.
    4. Select a space on the map.

    Expected behavior: The tile shows details of the space selected.

    Actual behavior: Notice that the space tile is grayed out when selected.

    Mobile iOS

    PRB1855927

    		 Authentication errors appear upon logging in to mobile app The user observes 'No Data Available' and 'Agent.AuthenticationError Error 3'.
    1. Log in to the app.
    2. Clear the authentication tokens in Settings to force token errors.

    Observe the authentication errors on ALPs.

    Mobile iOS

    PRB1847104

    		 An error appears when the user selects an external hyperlink returned by Virtual Agent (VA) The user must navigate back from the error screen to access the chat.

    Prerequisite: Virtual Agent is configured for the Now Mobile app and a topic that returns an external hyperlink.

    1. Log in to the Now Mobile app
    2. Navigate to the launcher tab/screen where the bot is configured.
    3. Start a conversation with the bot.
    4. When prompted, select the option to call the topic returning hyperlink.
    5. Select the hyperlink.
    6. Return to the app.

    Expected behavior: The user lands on the Virtual Agent chat screen.

    Actual behavior: The user observes a screen with the error 'Frame load interrupted'.

    Mobile iOS

    PRB1863121

    		 A push notification with universal links doesn't open the destination screen When a push notification with an internal link is selected, the screen is not opened.

    This version also includes other minor bug fixes and performance improvements.