Mobile Agent - BlackBerry for iOS v18.1.0

  • Release version: Mobile
  • Updated August 1, 2024
  • 3 minutes to read
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    Summary of Mobile Agent - BlackBerry for iOS v18.1.0

    The Mobile Agent - BlackBerry for iOS v18.1.0, released on August 1, 2024, includes critical bug fixes and performance improvements for the application. Customers can download the latest version from the Apple App Store and try a demo using available demo accounts after installation.

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    Key Features

    • Bug Fixes: This release addresses several specific problems that improved user experience, including issues with auto-correction, theme display, file compatibility, and functionality of filters and scanning tools.
    • Compatibility: Ensures the app operates smoothly with Mobile Device Management (MDM) configured instances.
    • Enhanced Performance: Includes minor bug fixes to enhance overall app performance.

    Key Outcomes

    With this update, users can expect:

    • Improved text auto-correction without unwanted spaces.
    • Consistent theme display across app sessions.
    • Functionality for file types and context menu actions to align with security policies.
    • Reliable bookmark functionality after filtering lists.
    • Enhanced scanning capability for QR codes.

    Updating to this version ensures a smoother and more efficient experience, maximizing the utility of the Mobile Agent application for ServiceNow customers.

    The iOS v18.1.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1774000

    		 A space is added to the middle of an auto-corrected word When adding a comment, misspelled words are auto-corrected with a space in the middle of the word and the cursor moves to the middle of the word.
    1. Ensure ITSM Mobile Agent is installed.
    2. Open the agent app on an iOS device.
    3. Open any record, such as an incident (assign one to the currently logged in user if required).
    4. Within the activity section of the incident, select the Add comment option to bring up the composer.
    5. Type any word that would be autocorrected (for example, 'tessting').

    Notice that the word is auto corrected. However, a space is added in the middle of the word (for example, 'tes ting'). Also notice that the cursor moves to the middle of the word.

    Mobile iOS

    PRB1766373

    		 Theme color glitch issue for screens/icons on Mobile Device Management (MDM) configured instances The instance displays a green theme.
    1. Open the Now Mobile App. In the instance name, type 'OMV' and log in to the app.
    2. The theme appears properly without any issues.
    3. Close and re-open the app, using the pre configured instance OMV to log in.

    Observe that the instance displays a green theme. The correct theme loads when the page is refreshed.

    Mobile iOS

    PRB1769567

    		 The Translate option from the user context menu isn't blocked when the 'Restrict cut, copy, and paste between other apps' protection policy is set The 'target(forAction' function overrides Intune's code to block the Translate option from being selected.
    1. Log in to an instance.
    2. Select any Incident.
    3. Tap and hold down on any text in any of the fields until the context menu appears.
    4. Select Translate from the user context menu.

    Expected behavior: The user observes an alert reading 'Action Not Allowed'.

    Actual behavior: The translation menu appears.

    Mobile iOS

    PRB1767995

    		 The user can't open a .WAV file The user can't open a .WAV file attached in the Activity Stream
    1. Attach a .WAV file to an incident.
    2. Open the incident in the mobile app.
    3. Select the .WAV file in the Activity Stream of the incident.

    Expected behavior: The .WAV file is opened and played (or at least downloaded to the device).

    Actual behavior: An 'Unsupported file type' error is shown.

    Mobile iOS

    PRB1769722

    		 The 'Favorites' filter is removed when refreshing the list Only the filtered list is displayed.
    1. Open the Agent app. Navigate to the 'My work' tab.
    2. Open the 'Breached incidents' list. Filter the list by 'Caller'.
    3. Save the filtered list as favorite.
    4. Navigate to the 'More' / 'Saved' tab.
    5. Open the last saved favorite.

      Notice that the 'Bookmark' button displays as inactive even though it should be active.

    6. Refresh the list.

    Expected behavior: Only the filtered list is displayed.

    Actual behavior: The entire unfiltered list is displayed and the applied filter is reset.

    Note: The issue reproduces only with a 'reference' filter applied (for example, Caller, Assigned to, etc.). If the regular filter is applied the issue will not reproduce.

    Mobile iOS

    PRB1780274

    		 The barcode scanner intermittently fails to scan QR codes
    1. Log in to the Agent app.
    2. From More, select Asset.
    3. Select Asset Lookup.
    4. Scan a QR code.

    Expected behavior: The code is scanned and the details are shown on the app.

    Actual behavior: Nothing happens as the code doesn't get scanned.

    This version also includes other minor bug fixes and performance improvements.