ServiceNow Onboarding - Intune for Android v12.5.0

  • Release version: Mobile
  • Updated September 16, 2021
  • 2 minutes to read
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    Summary of ServiceNow Onboarding - Intune for Android v12.5.0

    The Android v12.5.0 release addresses various issues within the ServiceNow Mobile Onboarding application, enhancing user experience and performance. The update is available for download via the Google Play Store, and users can access a demo using a demo account.

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    Key Features

    • Bug Fixes: This release includes fixes for specific problems affecting the functionality of the app, such as scan fields, chat options, and theme application.
    • Enhanced Accessibility: Improvements to the Talkback feature ensure better visibility of controls for users relying on assistive technologies.
    • Performance Improvements: Overall enhancements to app stability and performance are included in this version.

    Key Outcomes

    By updating to version 12.5.0, ServiceNow customers can expect:

    • Resolved issues with multi-scan fields and chat options, leading to a smoother user interaction.
    • Improved accessibility features that support users with disabilities.
    • Increased reliability in notification settings and overall app performance.

    The Android v12.5.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android (non-classic)

    PRB1517109

    		 Multi-scan fields do not work as expected for Android Agent and Now Mobile apps Agents who have upgraded on an Android observe issues with scan fields. Scan fields do not pick up the scan result number.

    Mobile Android (non-classic)

    PRB1509940

    		 Not able to hide or remove the 'Contact Live Agent' option in the mobile app Users do not see 'Call Support' or 'Send Email to Customer Support'. However, they still see the 'No Chat Agents Currently Available' option in iOS. On Android devices, they still see all these three options. In a browser, users do not see any options.

    Mobile Android (non-classic)

    PRB1511720

    		 The 'Client' theme does not apply for the chat or Virtual Agent in the Android mobile app Users observe that the unmodified default color is applied to the header of the chat screen.

    Mobile Android (non-classic)

    PRB1507016

    		 Talkback does not announce the role and disabled state for the Clear filter control
    1. Enable Talkbalk and open the app.

      The login screen appears.

    2. Navigate to the 'My incident' control and activate it.

      The 'My incident' screen appears.

    3. Navigate to the Filter button.

      The 'Filter' screen appears.

    4. Complete the fields and navigate to the Clear filter button with a swipe gesture.

    Observe whether Talkback announces the role and disabled state for the Clear filter control.

    Mobile Android (non-classic)

    PRB1512092

    		 The PIN screen switches back and forth between the original external app and the PIN screen when using a deep link After clicking the deep link from an external application, it opens the PIN screen. However, sometimes it automatically closes before users can enter the PIN. On some occasions, when users enter the PIN successfully, it closes the app, and the previous external app where the link was clicked is reopened instead of the ServiceNow application.
    1. Open an instance and generate a deep link for mobile.
    2. Set up the Now Mobile or Agent apps with a security PIN required.
    3. Close the app on a mobile device.
    4. Click the link generated in step 1.

    Expected behavior: The PIN screen opens, and you can enter the PIN and navigate to the applet.

    Actual behavior: The PIN screen appears, but closes quickly and the ServiceNow app does not load.

    Mobile Android (non-classic)

    PRB1514049

    		 Notification categories sometimes fail to load due to too many concurrent API requests
    1. Navigate to settings.
    2. Open the 'Notifications' setting.

    Observe that sometimes the categories fail to load and display.

    Mobile Android (non-classic)

    PRB1516586

    		 An empty screen is displayed when only invisible parameters exist
    1. Log in to the Agent Mobile app.
    2. Click Asset Lookup.
    3. Complete 'ddtest' as an asset tag.
    4. Select an asset from the list.
    5. Click the three dots to open 'Assign to user'.

    Expected behavior: It should display the list.

    Actual behavior: A blank screen is visible in Android.

    Mobile Android (non-classic)

    PRB1517957

    		 The icon text color should be a hard-coded hex value In the 'Icon' section, the icon text color is based on the brand color, which causes a difference between iOS and Android apps.

    This version also includes other minor bug fixes and performance improvements.