Mobile Onboarding for iOS v13.1.0

  • Release version: Mobile
  • Updated November 18, 2021
  • 4 minutes to read
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    Summary of Mobile Onboarding for iOS v13.1.0

    The iOS v13.1.0 release enhances the Mobile Onboarding application with several fixes aimed at improving user experience and accessibility. Customers can download the updated app from the Apple App Store and explore its features through a demo account.

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    Key Features

    • Accessibility Improvements: Enhancements for VoiceOver users, including notifications for search auto-complete suggestions.
    • Text Size Application: Fixes issues where larger text settings were not applied in various sections of the app.
    • Live Agent Chat Clarity: Improved user indication when communicating with live agents versus virtual agents.
    • DateTime Field Functionality: Resolved issues with DateTime UI parameters that incorrectly updated values.
    • Icon Announcements for VoiceOver: Adjustments made to reduce unnecessary announcements for icon buttons.
    • Virtual Agent Date Input: Fixes to ensure both date inputs are captured during interactions with the Virtual Agent.
    • Embedded Lists Visibility: Enhanced functionality to ensure embedded lists are visible even in offline mode.

    Key Outcomes

    With the updates in this version, ServiceNow customers can expect a more streamlined onboarding experience, improved accessibility, and reduced confusion when using chat features. These enhancements aim to foster better usability for all users, particularly those relying on assistive technologies. Minor bug fixes and performance improvements are also included, contributing to a more stable application performance.

    The iOS v13.1.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS (non-classic)

    PRB1522083

    		 Users are not notified of search auto-complete changes in VoiceOver
    1. Activate VoiceOver.
    2. Open the Now app.
    3. Connect to your instance.
    4. Navigate to the search.

      Observe that there is not a spoken indicator for the suggestions when you type something.

    Expected behavior: VoiceOver users must be notified if and when auto-complete suggestions are provided within the search.

    Actual behavior: VoiceOver users are not notified if or when auto-complete suggestions are provided within the search.

    Mobile iOS (non-classic)

    PRB1483955

    		 Larger text is not applied to an activity, related list, or filter
    1. Install the ServiceNow Agent application on the device.
    2. Navigate to Settings > Accessibility > Display & Text size > Larger text.
    3. Keep the toggle in the 'Off' state and slide the slider to 'Max'.
    4. Open the Agent mobile app with a demo account.
    5. Navigate to 'Service agent' and any incident 'Activity stream' and 'Related list'.

      Elements under the 'Activity stream' and 'Related list' tab in the 'My incidents' page does not adopt the larger text font.

    6. Navigate to My work > My incidents > See all > Filter.

    The 'Filter' screen does not adopt the larger text font.

    Mobile iOS (non-classic)

    PRB1511994

    		 Live agent chat in the Now Mobile app shows the Virtual Agent icon for the user icon, even when a live agent is sending the messages This may be confusing for users as it is impossible to tell if they are communicating with the Virtual Agent or a Live Agent.
    1. In the desktop UI, log in to the instance and impersonate beth.anglin.
    2. Open Agent Workspace Home from the navigator.
    3. In the 'Inbox' tab, set the status as 'Available'.
    4. In the Now Mobile app for iOS, log in to the instance.
    5. In the 'My Items' tab, tap the chat quick action button.
    6. In the desktop UI, accept the incoming chat with beth.anglin and send a message.

    Expected behavior: There should be some indication in the avatar/icon that the user is now talking to a live agent.

    Actual behavior: The same 'now' Virtual Agent icon appears regardless of whether the VA bot is sending messages or a live agent.

    Mobile iOS (non-classic)

    PRB1518983

    		 The DateTime UI parameter updates the value in the field on iOS devices
    1. Log in into the instance on the desktop.
    2. Create a date/time type field on the incident table.
    3. Populate the value in the field for one of the records.
    4. Create a list applet on the incident table.
    5. Add the Short description and DateTime field created in step 2 to the applet.
    6. Add the applet to a section in the Agent mobile app.
    7. Create a function to edit the Short Description and DateTime field.
    8. Log in to the instance on the Agent app using an iOS device.
    9. Navigate to the applet created in step 4.
    10. Open any incident record where DateTime is not empty.
    11. Try updating the value in the Short description field.

    Expected behavior: The value in the DateTime field should remain as-is.

    Actual behavior: Notice that the value in the DateTime field is also updated.

    Mobile iOS (non-classic)

    PRB1522079

    		 Share, Edit, and Trash have an icon in their label
    1. Open the Now app.
    2. Connect to your instance.
    3. Open an incident.
    4. Click Attachment.

      Observe that Edit has the announcement 'icon edit, button' and Trash has the announcement 'trash icon, button'.

    Expected behavior: VoiceOver users do not need to receive an announcement for each object as an icon button.

    Actual behavior: VoiceOver users notice an announcement for each object as an icon button.

    Mobile iOS (non-classic)

    PRB1522850

    		 For Virtual Agent on mobile, the second date input does not capture the date
    1. Log in to Now Mobile.
    2. Open Quick Action > Chat with Virtual Agent.
    3. Select the leave of absence topic.

    Expected behavior: Virtual Agent on iOS Now Mobile should be able to accept two date inputs.

    Actual behavior: The topic asks for the leave of absence start date and end date. The start date appears as expected, but the end date does not. It is also not captured in the input variable.

    Mobile iOS (non-classic)

    PRB1523908

    		 The 'Price' container within a filter screen is accessible The 'Price' container receives focus and all content within this container is announced.
    1. Start VoiceOver.
    2. In the mobile app, navigate to the 'Information' tab.
    3. Select any category.
    4. Move input focus to the Filter button and select it to invoke the filter.

      The count control on this page is the View count field, but it is the same control as the price control.

    5. Move input focus to either the From or To fields.

    Notice that the labels are not associated to the fields.

    Mobile iOS (non-classic)

    PRB1535054

    		 Embedded lists are not showing in Rome
    1. Log in to a Rome instance in the Agent mobile app.
    2. Navigate to the My Work > All Incidents > Open Incident.

      Observe that there is a record in the embedded list.

    3. Download the cache and enter the offline mode.
    4. Open the same incident record.

    Expected behavior: The embedded lists should be visible in offline mode.

    Actual behavior: The embedded lists are not visible in offline mode.

    This version also includes other minor bug fixes and performance improvements.