Mobile Agent for Android v19.4.0

  • Release version: Mobile
  • Updated April 3, 2025
  • 2 minutes to read
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    Summary of Mobile Agent for Android v19.4.0

    The Mobile Agent for Android v19.4.0, released on April 3, 2025, offers crucial fixes and enhancements to the application, improving user experience and functionality. Users can download the latest version from the Google Play Store and explore a demo using a demo account available post-download.

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    Key Features

    • Bug Fixes: The release addresses several specific problems affecting the app's performance:
      • Notification Category Display: Resolved an issue where notification categories appeared blank due to theme color conflicts.
      • Image Upload Crashes: Fixed crashes occurring when uploading high-resolution images (50MB).
      • Asset Record Creation: Corrected the issue where almhardware records were not created when using the Create or Retire Asset functions.
      • Application Crashes: Addressed crashes when submitting catalog items and selecting the Close button.
      • URL Handling: Fixed a problem where certain URLs opened default list screens instead of intended pages.
      • Custom Map Input Display: Ensured single input forms display correctly in full-screen mode.

    Key Outcomes

    This version enhances the stability and usability of the Mobile Agent app, enabling ServiceNow customers to efficiently manage IT requests and assets without experiencing interruptions. The fixes provided help ensure a smoother workflow and improved functionality, ultimately leading to a better user experience within the mobile environment.

    The Android v19.4.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1864255

    		 The notification category list appears blank A default theme with a white text color is applied, which appears blank against a white background.

    Navigate to More > Settings > Preferences > Notifications.

    Observe that notification categories titles are blank.

    Mobile Android

    PRB1862459

    		 The app crashes while uploading larger images High megapixel images (50MB) uploaded as attachments cause the app to crash.
    1. Log in into Now Mobile.
    2. On the home page, select Request IT assistance under 'Quick links'.
    3. Select Add attachments.

      The camera opens.

    4. Change image resolution to 50MB and capture the image.
    5. Select OK.

    Observe that the app crashes.

    Mobile Android

    PRB1853593

    alm_hardware records are not successfully created when using the Create Asset or Retire Asset buttons in Now Agent

    		 The serial number entered is not submitted to the back-end. Therefore, the record is not successfully created.
    1. Select the Create Asset icon under the Asset tab.
    2. Fill the form and proceed to the bar code scanning page.
    3. Enter a random serial number and Submit.

    Observe that the record is not created and a success message is not displayed.

    Mobile Android

    PRB1868822

    		 CabrilloBackPressHandler.flowEnded() can inadvertently back the user out of the entire application When a catalog item is submitted and the Close button is selected, the app crashes and sends the user back to the Android home screen.
    1. Log in to the Agent app.
    2. Select the Home-web tab.
    3. Select the Marketing channel and select Raise Request.
    4. Select the catalog items (for example, "MySales (SFDC) functional...") and follow the screen instructions to submit the catalog item.
    5. Select the Close button.

    Expected behavior: The catalog item page is closed and sends the user back to the previous screen.

    Actual behavior: The app is closed/crashed and sends the user back to the Android home screen.

    Mobile Android

    PRB1865339

    		 Default list and form screens open instead of URLs with base instance configuration A fix for URL transformation inadvertently brings in default list and form screen builders when a URL matches a well-known platform list or record URL.
    1. Add a link to a standard form or list URL such as incident_list or incident.do?sys_id={sys_id} using a link URL function.
    2. Open the link in the app.

    Expected behavior: The URL opens in an internal web browser.

    Actual behavior: A default native list or form screen is opened.

    Mobile Android

    PRB1866637

    		 A custom map's single input doesn't display in full-screen mode When a custom map input is a single visible input, an input form screen should always display in full-screen mode.

    This version also includes other minor bug fixes and performance improvements.