Now Mobile for Android v21.3.0

  • Release version: Mobile
  • Updated May 5, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Mobile for Android v21.3.0

    The Now Mobile for Android v21.3.0 release focuses on resolving critical application issues to improve stability and user experience. This update addresses memory management during offline-to-online synchronization, third-party deeplink functionality, theming under Microsoft Intune, and various crash scenarios. Additionally, minor bug fixes and performance enhancements are included.

    Show full answer Show less

    Key Features and Fixes

    • Offline to Online Sync Stability: Resolved an OutOfMemoryError causing app crashes or timeouts during synchronization of large offline action queues. Users can now sync extensive work order tasks without app failure or data duplication in memory.
    • Third-Party Deeplink Support: Fixed an issue preventing external browser redirection when selecting third-party URLs, ensuring seamless navigation from the app.
    • Theming in Microsoft Intune Environments: Corrected dialog theming under Microsoft Intune MDM/MAM, where dialogs previously appeared dark and unreadable in dark device themes. Dialogs now display with appropriate light theming for readability.
    • Universal Link Handling in Whitelabel Apps: Addressed errors encountered with custom app IDs related to universal link support.
    • ServiceNow SDK Sample App Crash Fix: Prevented crashes occurring when the device is connected to WiFi without internet access by improving SDK preload behavior.

    Practical Impact for ServiceNow Customers

    Customers using the Now Mobile Android app can expect improved reliability when working offline, seamless integration with external links, and enhanced usability in managed device environments like Microsoft Intune. These fixes reduce disruptions caused by crashes and display issues, enabling smoother mobile workflows for service agents and field technicians.

    Next Steps

    • Download the latest version from the Google Play Store to benefit from these fixes and improvements.
    • Use the demo mode available post-download to explore app features and verify functionality in your environment.
    • Ensure device and app settings align with your organization's policies, especially regarding theming and offline usage, to maximize the update’s benefits.

    The Android v21.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB2004137

    		 OutOfMemoryError during offline to online sync The app either times out after two minutes or crashes during sync with an OutOfMemoryError.
    1. Install Android Agent 21.1.0.
    2. Enable Offline mode.
    3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline.
    4. Allow actions to queue locally for sync.
    5. Switch back online to trigger /sync.
    6. Observe behavior while processing a large sync response (tens of MB).

    Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state.

    Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM.

    Android Mobile

    PRB2009019

    		 A third party deeplink is not functioning in the Now Mobile app The user is not redirected to the external browser when they select third-party URLs.

    Android Mobile

    PRB2006299

    		 Dialogs do not theme correctly under Microsoft Intune MDM/MAM The dialog is dark themed and unreadable.
    1. Set up any FSM instance with a work order task that has a Special Handling Note.
    2. Set up Intune to work with Agent Intune app.
    3. Change the device theme to Dark mode (not in-app theme).
    4. Log in to Intune and instance on the Agent Intune app.
    5. Ensure that the in-app theme (Settings > Preferences > Theme > is Default).
    6. Open the work order task in 1.

    Expected behavior: The dialog should be light themed and with the right colors.

    Actual behavior: The dialog is dark themed and unreadable.

    Android Mobile

    PRB2003717

    		 Whitelabel app with custom app ID will show 'Error link not supported' with a universal link

    Android Mobile

    PRB2004277

    		 Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload
    1. Build and run now SDK sample application.
    2. Log in.
    3. Exit the application by swiping away from task switcher.
    4. Disable internet access while keeping wifi on.
    5. Open the app.

    Observe that the app crashes.

    This version also includes other minor bug fixes and performance improvements.