Now Support for Android v17.5.0

  • Release version: Mobile
  • Updated May 9, 2024
  • 3 minutes to read
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    Summary of Now Support for Android v17.5.0

    The Android v17.5.0 release of the ServiceNow mobile app includes critical fixes and performance improvements. Users are encouraged to download the latest version from the Google Play Store and can also explore the app through a demo account.

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    Key Features

    • Bug Fixes: This version addresses several issues, including:
    • Server Error on Button Click: Clicking the Accept button multiple times resulted in an 'Insufficient privileges' error.
    • App Crashes: The app would crash when opening certain applets if the Next Experience UI was disabled.
    • Uploading Dialog Issue: Incorrect dismissal of the 'Uploading' dialog when submitting attachments.
    • Number Input Field Limitation: Comma characters were not accepted in a Number input field when the language was set to German.
    • Barcode Scanning Problems: Multiple barcode scans were incorrectly appended instead of processed separately.
    • Offline Related Lists: Only the first 20 records were displayed in offline mode, with no additional pages accessible.

    Key Outcomes

    This release enhances user experience by resolving significant bugs that impacted functionality, ensuring smoother navigation, and improved performance of the mobile app. Users can expect a more reliable experience when interacting with tasks, managing uploads, and utilizing barcode scanning features.

    The Android v17.5.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1751891

    		 Clicking the Accept footer button multiple times causes a server error When the user clicks the Accept or Mark as complete button, there is no indication to the user that the action was submitted. If the user clicks one of these buttons again, an 'Insufficient privileges' error displays because the button was already clicked.
    1. Navigate to Home.
    2. Under the section 'My Onboarding', click any open task.
    3. The user is redirected to the 'Active set' page.
    4. Click Post-Offer.
    5. Click any task.
    6. Click Accept.

    Observe the 'Insufficient privileges' error.

    Mobile Android

    PRB1751431

    		 The Agent Mobile App crashes when opening an applet The app crashes when opening an applet using a button in a card template referring to Next Experience CSS variables if Next Experience UI is disabled
    1. Set the system property glide.ui.polaris.experience to false to disable the Next Experience UI.
    2. Log in to the Agent Mobile App.
    3. Navigate to My work > My tasks. Tap to open a record.

    Expected behavior: The record should be opened successfully in the Agent Mobile App.

    Actual behavior: The record is opened but the Agent Mobile App crashes.

    Mobile Android

    PRB1748251

    		 The 'Uploading' dialog is not dismissed
    1. Open My work > My Tasks and select a task.
    2. Navigate to the 'Maintenance Checklist' related list and open the maintenance record.
    3. Select Update.
    4. Attach a couple photos.
    5. Tap Submit.

    Observe that the number of 'Uploading files' is incorrect.

    Mobile Android

    PRB1744211

    		 A comma character is not accepted in a Number input field in an Agent Mobile instance with the language set to German In German, a comma is used instead of a period as a decimal separator. However, a comma character is not accepted in a Number field.
    1. Provision an instance with the language set to German.
    2. Navigate to the Meine Arbeit tab.
    3. Select the first work order task.
    4. Click the three dots and select the last option.
    5. In the Gearbeitete Zeit field, try to enter a comma.

    Observe that a comma is not allowed in the field.

    Mobile Android

    PRB1754838

    		 Multiple barcode scans get appended instead of being processed separately using an external barcode scanner connected through bluetooth
    1. Use the Scan-To-Connect Utility App on Android device to pair the Zebra DS2278-SR via bluetooth.
    2. Tap the Inventory tab.
    3. Tap Add asset multiscan.

      Note that the first field is not automatically focused on. The user has to tap it.

    4. Scan barcodes using Zebra DS2278-SR.

    Expected behavior: Multiple barcode scans should be processed separately. After one barcode is scanned, the app should automatically move to scan for the next value instead appending the next value to the first scan.

    Actual behavior: Multiple barcode scans get appended instead of being processed separately. This occurs for multiscan and groupscan.

    Mobile Android

    PRB1761248

    		 Offline related lists don't display multiple pages Only the first 20 records in a related list are shown because multiple pages can't be loaded in offline mode.
    1. Provision a Vancouver instance.
    2. Create a related lists screen and mark it for offline.
    3. Ensure that the destination screen from the related list is marked for offline and has more than 20 records.
    4. Go offline.
    5. Open the related list while offline.

    Expected behavior: The user can scroll to view all records.

    Actual behavior: Only the first 20 records are returned and no additional pages are loaded.

    This version also includes other minor bug fixes and performance improvements.