Mobile Agent for iOS v20.6.0

  • Release version: Mobile
  • Updated December 9, 2025
  • 1 minute to read

    • The iOS v20.6.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    iOS Mobile

    PRB1952341

    		 Attachments uploaded in offline mode are not visible once back online Attachments uploaded in offline mode are not visible once back online.
    1. Make sure offline functionality is enabled on the instance.
    2. Navigate to Offline mode
    3. Open a record with an activity.
    4. Attach an image via the camera.
    5. Set the app to 'Online'.

    Observe that the attached images are not visible.

    iOS Mobile

    PRB1955492

    		 Smart Assessment questionnaire responses in a question are not retained when navigated back on iPad

    iOS Mobile

    PRB1946347

    		 A smart button of type 'Email' does not use the default email app to open on iOS devices. The iCloud email app is opened instead of the user-selected default app.
    1. Create a

      sys_sg_button

      of type 'Email'.
    2. Link it to a button instance.
    3. Set the default email app on the iOS device by navigating to Settings > Default Apps > Email and set to Gmail or Outlook.

    Notice that when used from an iOS device, it uses the iCloud email app rather than the default app.

    iOS Mobile

    PRB1956594

    		 Step loader gets displayed after a synthesized response
    1. Ask 'I need a new laptop'.
    2. Note the first step loader and synthesized response.

    Expected behavior: A step loader reading 'Generating a response' appears before a synthesized response.

    Actual behavior: Both controls are displayed at about the same time and the step loader comes after the synthesized response.

    This version also includes other minor bug fixes and performance improvements.