Now Mobile for iOS v19.4.0

  • Release version: Mobile
  • Updated April 3, 2025
  • 2 minutes to read
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    Summary of Now Mobile for iOS v19.4.0

    The Now Mobile for iOS v19.4.0 release, updated on April 3, 2025, introduces essential fixes and performance improvements to enhance user experience. Customers can download the latest version from the Apple App Store and utilize a demo account to explore the Mobile Agent features.

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    Key Features

    • Push Notification Fix: Resolves an issue where push notifications with internal links did not open the intended screen.
    • Placeholder Text Visibility: Addresses missing placeholder text in the Scheduled Retirement field for IT Asset Management assets.
    • Impersonation Error Resolution: Corrects an error that prevented users from ending impersonations when usernames contained a '\' character.
    • File Name Display: Fixes the issue of special characters not displaying in file names within the app.
    • Barcode Scanning Support: Notes that UPC-A (12-digit) barcode scans are not supported.
    • Input Form Survey Choices: Fixes an issue where scrolling in surveys on devices running iOS 18 caused the selected values to change unexpectedly.
    • Data Visualization Improvement: Enhances handling of JSON data sources to avoid decoding errors when labels are missing.

    Key Outcomes

    By updating to this version, ServiceNow customers can expect improved functionality and a more reliable user experience. The fixes ensure smoother operation of the app, especially in critical areas like notifications, asset management, and data visualization. Overall, this update aims to streamline mobile workflows and enhance productivity for users on iOS devices.

    The iOS v19.4.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1863121

    		 A push notification with universal links doesn't open the destination screen When a push notification with an internal link is selected, the screen is not opened.

    Mobile iOS

    PRB1858857

    		 Placeholder text is not visible on an IT Asset Management asset The Scheduled Retirement field on an IT Asset Management asset does not contain placeholder text.
    1. Log in to Agent Mobile.
    2. Navigate to the Asset tab.
    3. Navigate to IT Asset Management > Create Asset.
    4. Select Submit (no details are needed at this stage).
    5. Select the three dots in the upper right corner and select Create Asset.

    Observe that the Scheduled Retirement field does not contain placeholder text.

    Mobile iOS

    PRB1855289

    		 The user cannot end an impersonation if the username of the logged in user and the impersonated user contain a '\' character The user observes an error message reading 'Unable to end impersonation' when attempting to end an impersonation.

    Mobile iOS

    PRB1843346

    		 The Mobile App doesn't display special characters in file names Special characters, such as @, are not displayed in file names.
    1. Open the Now Mobile app in a base instance.
    2. Navigate to the Home tab.
    3. Under My items, select My tasks.
    4. Open a record.
    5. Navigate to Updates.

    Notice that any attachment names with special characters do not display the special characters.

    Mobile iOS

    PRB1860053

    		 UPC-A (12 digits) barcode scans are not supported iOS doesn't support UPC-A codes (12 digits) explicitly even though they are considered a subset of EAN-13 (13 digit) with a leading zero in the stringValue.

    Mobile iOS

    PRB1863014

    		 Input form screen survey shows incorrect choices when scrolling on device running iOS 18 After scrolling down the list of questions, the selected value of a choice at the top of the page is lost and the choice values are changed.

    Pre-requisites: iPhone must be running iOS 18+. Use a small phone or an instance with an input form screen that is very large.

    1. Open a survey that uses an input form screen with multiple single select choice cells. Note the options in the first few cells.
    2. Scroll to the bottom of the form.
    3. Scroll back to the top of the form.

    Notice that one or more of the first few cells has changed to match the options of a lower cell.

    Mobile iOS

    PRB1868544

    		 Data visualization sources fail to decode JSON that does not contain a label DAVisualization.VisualizationProperties.DataSource, expects to receive labeled JSON, so when JSON is received without a label, decoding fails and an error appears reading, 'Content couldn't be displayed'.

    This version also includes other minor bug fixes and performance improvements.