Mobile Onboarding for Android v12.3.0

  • Release version: Mobile
  • Updated July 22, 2021
  • 2 minutes to read
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    Summary of Mobile Onboarding for Android v12.3.0

    The Android v12.3.0 release of the Mobile Onboarding application, updated on July 22, 2021, includes critical fixes and enhancements. Customers are encouraged to download the latest version from the Google Play Store and can also utilize a demo account to explore the app functionalities.

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    Key Features

    • Bug Fixes: The release addresses several key issues affecting usability and functionality:
      • PRB1473907: Talkback focus visibility issue when interacting with the Caller edit field.
      • PRB1488646: HTML tags and formatting displayed incorrectly when multiple messages are present.
      • PRB1490446: A mandatory choice list UI parameter erroneously allows submission when 'None' is selected.
      • PRB1497329: Upload button malfunction when exiting before selecting an image in the Service Portal profile.
      • PRB1501651: Embedded lists for offline use in the Android Agent mobile app are not functioning as expected.

    Key Outcomes

    With this update, users can expect improved interaction with the app, especially regarding accessibility features and mandatory parameters. The fixes enhance overall performance and reliability of the Mobile Onboarding app, ensuring a smoother experience for users in both online and offline modes.

    The Android v12.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android (non-classic)

    PRB1473907

    		 Talkback focus is not visible after selecting the Caller edit field Talkback focus is not visible after entering a value in the Caller edit field. Focus should move back to the Caller field after selecting Caller.

    Mobile Android (non-classic)

    PRB1488646

    		 When there is more than one message, HTML tags and formatting are shown

    Mobile Android (non-classic)

    PRB1490446

    		 When a choice list UI parameter is mandatory, the user can submit the action when 'None' is selected
    1. In Studio, create a simple list and form applet that uses 'incident' as the table.
    2. Create an update action item.
    3. In this action item, create the item parameter 'contact type' and set the Contact type field to this item parameter using the data pill picker.
    4. Create a button with a record context, and choose the action item you created in step 2.
    5. Create a mandatory UI parameter of the choice list type, and point it to the Contact type field in the incident table.
    6. Map the UI parameter to the item parameter in the 'Action parameters mapping' tab under your button.
    7. Add this button to the form applet you created.

    Expected behavior: The button should open a page to let the user select the contact type. Because this UI parameter is mandatory, the user should not be allowed to submit the action when 'None' is selected, as 'None' represents an empty value.

    Actual behavior: The user is able to submit the action even when choosing 'None'.

    Mobile Android (non-classic)

    PRB1497329

    		 If the user exits before selecting an image when choosing or taking a photo in the Service Portal profile, the Upload button does not work

    Mobile Android (non-classic)

    PRB1501651

    KB0963405

    		Embedded lists for the Android Agent mobile app do not work in offline mode
    1. Activate the ITSM Mobile plugin or ITSM Mobile Agent plugin.
    2. Log in as admin.
    3. Navigate to Studio.
    4. Create list applet incidents to show an incident.
    5. Create a parameterized list applet incident task to show tasks for the selected incident.
    6. Set the incident tasks applet as the embedded list for the incidents applet and set the relationship to Incident Task > Incident.
    7. Add the list applet incidents to a section of an applet launcher.
    8. Set the applet launcher, incidents, and incident tasks applet 'Offline' to available.
    9. Open an incident record and add two incident tasks.
    10. Log in via the Agent Mobile app on an Android device.
    11. Access the incident record from step 9.

      Notice the two incident task records in the embedded list.

    12. Switch to offline mode.
    13. Access the same incident record.

    Expected behavior: There should be two incident task records in the embedded list.

    Actual behavior: The selected incident record appears in the embedded list.

    This version also includes other minor bug fixes and performance improvements.