Mobile Agent for iOS v20.1.0

  • Release version: Mobile
  • Updated July 10, 2025
  • 3 minutes to read
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    Summary of Mobile Agent for iOS v20.1.0

    The Mobile Agent for iOS v20.1.0, released on July 10, 2025, provides essential fixes and performance improvements for the application. Users can download the latest version from the Apple App Store and can explore the app using a demo account.

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    Key Features

    • Bug fixes addressing various issues with file attachments, data visualization, and notifications.
    • Improved handling of Unicode filenames to enhance user experience.
    • Resolution of issues with uploading catalog items and actionable notifications.
    • Fixes for Quick Links and deep linking functionality within the app.
    • Minor performance enhancements to improve overall app stability.

    Key Outcomes

    With this update, users can expect a smoother experience in the Mobile Agent app, including:

    • Correct presentation of Unicode filenames without percentage encoding.
    • Successful uploads of catalog item attachments.
    • Functional dashboards on iOS devices.
    • Improved behavior of actionable notifications regardless of multiple instances.
    • Resolved issues with indoor maps and seat visibility.

    Overall, this release enhances usability and ensures a more reliable mobile experience for ServiceNow customers.

    The iOS v20.1.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1887761

    		 File attachments using a Unicode filename show a percentage encoded A filename containing Unicode characters is sent as a percentage encoded by the instance. As such, for presentation purposes, the filename should have the percentage encoding removed / decoded. This is caused by FileAttachmentView's using the FileMetaData.filename in the UI.

    Mobile iOS

    PRB1897716

    		 The user is unable to upload a catalog item with a 'Variable' type attachment

    The user can't upload 'Attachment' type variables. The variable must map to a field of sys_dictionary type 'Image'.

    Mobile iOS

    PRB1903899

    		 Data visualization is broken on iOS Dashboards do not work on iOS devices.

    Mobile iOS

    PRB1898263

    		 WebView reloads when the app goes from background to foreground even if the session is not expired This issue occurs with a client on version 20.x and an instance earlier than Zurich.

    Mobile iOS

    PRB1881945

    		 A deep link URL is loaded on an external browser instead of inside the Mobile App When a deep link is opened from inside the chat, the link should load inside the app. However, an external browser opens and loads the URL.

    Mobile iOS

    PRB1900982

    		 Quick Links in the iOS Now Mobile App do not open properly Quick Links function properly in the desktop version, but in the mobile version, selecting a link results in an 'Invalid URL' error.

    Mobile iOS

    PRB1890821

    		 Actionable notifications do not function properly on iOS On iOS, actionable notifications do not function properly. If the user is logged into multiple instances in the app and an actionable notification is triggered from a development instance, the actions do not appear.
    1. Trigger an actionable push notification from a development instance.
    2. Have multiple instances opened in the app.

      Notice that there is no push notification generated for the app in iOS devices.

    3. Remove other instances and keep the development instance logged in within the app.
    4. Trigger the actionable push notification from the development instance.

    Expected behavior: A push notification is seen when triggered, irrespective of single/multiple instances logged in.

    Actual behavior: There is no push notification action generated for the app in iOS devices.

    Mobile iOS

    PRB1891026

    		 Mobile UX analytics data collection fails due to a change in the certification authority UX analytics data for mobile applications is not collected due to an unsupported certificate installed on the analytics API.

    Mobile iOS

    PRB1891192

    		 A seat number label is missing from an indoor map A space name is not displayed when using 'Get directions' after making a reservation on iOS mobile
    1. Select Make a Reservation > See All.
    2. Select Desk > Browse All.
    3. Fill all details.
    4. Choose a Floor and uncheck All day, then select Next > Location > Submit.
    5. Select Get Directions on the created record.

    Expected behavior: The floor is opened and the seat number (for example, 411B is displayed on the map).

    Actual behavior: The text 411B is not displayed on the map.

    Mobile iOS

    PRB1860594

    		 UI rules are lost on a record form upon refresh When a record is refreshed, the app looks for the record's parent which is the embedded form. The embedded form's ID cannot be used to reference the correct record in the cache because it is contained in the cached list screen.
    1. Create a list screen of embedded forms for the instance.
    2. Create a UI Rule that hides a certain element in the header of the record to be refreshed later.
    3. Navigate to one of the records.

      Observe that the UI element is hidden (The UI rule is observed).

    4. Refresh the record.

    Observe that the previously hidden UI element is now visible.

    This version also includes other minor bug fixes and performance improvements.