Mobile Agent - BlackBerry for iOS v17.5.0

  • Release version: Mobile
  • Updated May 9, 2024
  • 2 minutes to read
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    Summary of Mobile Agent - BlackBerry for iOS v17.5.0

    The Mobile Agent for BlackBerry iOS v17.5.0, released on May 9, 2024, addresses various issues and improves application performance. Users can download the latest version from the Apple App Store and try a demo version post-download.

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    Key Features

    • Demo Access: Users can launch a demo using a demo account available on the initial post-download screen or the instance list screen.
    • Bug Fixes: The release fixes several significant issues:
      • Content Publishing Issue: Addresses problems with mobile banners disappearing or not loading when certain conditions are met.
      • Voice Over Navigation: Resolves an issue where users could not select between paged carousel images using Voice Over.
      • Task Map Crash: Fixes a crash occurring on the iPad related to 'My Task Map' in specific map locations.
      • Extra Sessions Issue: Corrects the creation of extra sessions for unreadMessage transactions when using the Chat quick action.
      • Barcode Scanning: Enhancements to focus issues with barcode scanning for better usability.

    Key Outcomes

    With the updates in this version, users can expect improved functionality and stability in the Mobile Agent application, leading to a more efficient user experience. The fixes ensure that critical features operate as intended, supporting better interaction within the app.

    The iOS v17.5.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1733952

    		 Content publishing mobile banners disappear or don't load in Now Mobile The contents of the content publishing campaign section disappear as the user scrolls through them. This occurs when there is an empty record section above the campaign section that is hidden when empty.
    1. Set up an ALP with a campaign section that has more than one record (for example, more than one banner image).
    2. Add a record section above the campaign section that is hidden when empty and ensure that there are no records in this section.

    Expected Behavior: The images load properly on the carousel.

    Actual behavior: The images don't load or disappear when swiping through the carousel. They only appear when the user starts scrolling down.

    Mobile iOS

    PRB1743247

    		 The user cannot select between paged carousel images with Voice Over in Now Mobile Swiping on the page doesn't do anything.
    1. Provision an instance with Voice Over enabled.
    2. Navigate to More > Campaigns.
    3. Using VoiceOver, focus on the paging component.

      Notice that Voice Over says 'Page 1 of X, adjustable, Swipe up or down with one finger to adjust the value'.

    4. While focused on the component, swipe up or down with one finger.

    Expected behavior: Swiping up or down changes to the previous or next image in the carousel.

    Actual behavior: The current image in the carousel is not changed.

    Mobile iOS

    PRB1756605

    		 'My Task Map' crashes the Mobile Agent app on iPad Crashing only occurs on certain map locations, yet when the location is updated it does not fix the issue in all instances.

    Mobile iOS

    PRB1743865

    		 Extra sessions are created for unreadMessage transactions After enabling the Chat quick action in the Now Mobile app, requests are sent to /api/now/v1/cs/ consumerAccount /unreadMessage. These occur when the user is navigating around the app (for example, refreshing the screen, switching tabs, etc.). These transactions create new sessions.

    Mobile iOS

    PRB1749472

    		 Barcode scanning doesn't focus on the crosshair Because the scanning area isn't well-defined, it's difficult to catch a specific barcode when there are multiple barcodes caught in the frame.

    This version also includes other minor bug fixes and performance improvements.