Now Support for Android v17.3.0

  • Release version: Mobile
  • Updated March 7, 2024
  • 3 minutes to read
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    Summary of Now Support for Android v17.3.0

    The Android v17.3.0 release enhances the ServiceNow mobile application with critical fixes and improvements, ensuring a smoother user experience. This update is available for download on the Google Play store, and users can also access a demo account to explore the features of the ServiceNow Agent app.

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    Key Features

    • The update resolves several key issues affecting user functionality, including attachment access, notification handling, and form submission.
    • Improvements in the user interface for mobile chat, currency display consistency between Android and iOS, and barcode scanning enhance overall usability.
    • Other minor bug fixes and performance enhancements are included to optimize app functionality.

    Key Outcomes

    • Users can expect to open attachments without errors and navigate notifications seamlessly.
    • Form submission issues related to mandatory fields have been addressed, improving data entry efficiency.
    • Improved performance and reduced bugs will lead to a better overall experience while using the ServiceNow mobile application.

    The Android v17.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1734432

    		 The user is unable to view an attachment An attachment in Android does not open when clicked and shows the message 'Can't open file. Try saving the file on the device and then opening it.'

    Mobile Android

    PRB1733542

    		 The user is unable to open a banner push notification Tapping a banner notification leads to an infinite load screen in the app.
    1. Log in to any base instance on Android as an admin or maint user.
    2. From the platform desktop view, open any RITM record opened by an ITIL user.
    3. Add a comment in the Additional Comments field in the record.
    4. Wait for a banner notification to appear and tap to open.

    Expected behavior: The App should open and navigate the user to the Notifications tab.

    Actual behavior: The page gets stuck and displays a spinning circle.

    Mobile Android

    PRB1726649

    		 When an agent sends an image file to a mobile chat user, there's a false indication that the agent is typing When workspace agent sends an image to mobile end user, the UI of the mobile app indicates that the agent is still typing when they are not.

    Mobile Android

    PRB1729792

    		 Inconsistency between Android and iOS in displaying currency fields in List view For example, A$ 3.40 in Android is $AUD 3.40 in iOS.

    Mobile Android

    PRB1733802

    		 The input form screen mandatory choice submit field rule doesn't work when a choice is deselected The user can't submit a form when a mandatory field is empty. However, they can get around this by populating then depopulating a field before submitting.

    Mobile Android

    PRB1716477

    		 Barcode scanning with an external zebra scanning device doesn't automatically shift focus to the next field after scanning The user needs to manually tap the next field in order for the barcode scan to work.

    Mobile Android

    PRB1734336

    		 The client does not honor a disabled universalLink Properties rule. The client does not honor SystemProperty.universal LinkProperties.enabled = false.
    1. Log in to an instance that has the universalLink Properties disabled.
    2. Navigate to a Service Portal page.

    Expected behavior: The client does not make an API call to Universal Links.

    Actual behavior: The client makes a request to the Universal Links API and displays the "Error loading URL" screen.

    Mobile Android

    PRB1735778

    		 Attachments become corrupted and not viewable on Android or Web after being uploaded to the instance
    1. Navigate to the 'Work order' tab.
    2. Open the first WOT.
    3. Click the top menu (3 dots).
    4. Click Add attachment and attach a PDF.

    Expected behavior: The uploaded PDF should be viewable from the Activity Stream.

    Actual behavior: The PDF cannot be viewed/opened.

    Mobile Android

    PRB1735806

    		 Paging does not work inside the item section screen

    Pre-requisites:

    • FSM OOB configuration. Any necessary offline configuration.
    • The item section screen must be a list that is available offline.

    Steps:

    1. Log in to an instance with the above pre-requisites with Now Agent.
    2. Navigate to a list of records. Open a record.
    3. Swipe to the list item section on the record.
    4. Open the list in the item section.
    5. Scroll to the very bottom of the list.

    Expected behavior: Scrolling to the bottom of the list pages a new group of items.

    Actual behavior: Paging does not occur. For example, scrolling to the bottom of the list simply shows the bottom of the list.

    This version also includes other minor bug fixes and performance improvements.