Mobile Agent - BlackBerry for Android v19.0.0

  • Release version: Mobile
  • Updated December 5, 2024
  • 3 minutes to read
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    Summary of Mobile Agent - BlackBerry for Android v19.0.0

    The Mobile Agent - BlackBerry for Android v19.0.0, updated on December 5, 2024, addresses various application issues, providing users with improved functionality and performance. Customers can download this version from the Google Play Store and try the app using a demo account.

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    Key Features

    • Fixes multiple bugs related to barcode scanning, Activity Stream rendering, and user interface issues.
    • Improvements to overall app performance and minor bug fixes.

    Key Outcomes

    This release resolves specific problems such as:

    • Barcode scanning issues where values were incorrectly replaced.
    • Improper rendering of special characters in the Activity Stream.
    • Non-functional Close button on MESP catalog item pages accessed via Virtual Agent chat.
    • Inability to copy field values when there are 19 or more fields on the screen.
    • Incorrect display of messages in agent chat after a period of inactivity.

    These fixes enhance user experience, ensuring smoother interactions and more reliable functionality within the app. Customers can expect a more robust application with this update, positively impacting their mobile workflows.

    The Android v19.0.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1793478

    		 A barcode scanner value is not correctly processed when the scanner is opened from CellsFragment The data for a scanned barcode is replaced by the data for the next barcode scanned.
    1. Log in to the Agent app.
    2. Navigate to Jump to Barcode under the Rounds section.
    3. Scan barcode1.png.
    4. Select Healthy / Unhealthy and submit (if the buttons are not visible, skip this step).
    5. Select Jump to Next Barcode.
    6. Scan barcode2.png.

    Expected behavior: The data for barcode 2 shows on the CellsFragment. Selecting the Back button shows the user the FormScreenFragment for barcode 1's data, and then selecting it again takes the user back to the ALP.

    Actual behavior: The data for barcode 2 shows on the CellsFragment, then is replaced by the data for barcode 1 after a few seconds (when client refresh finishes). Also, seleting the Back button takes the user to the ALP instead of back to a previous FormScreenFragment.

    Mobile Android

    PRB1806088

    		 Special characters such as '<' '>' and '&' do not render/escape properly in the Activity Stream The characters are rendered incorrectly in the output.
    1. Log in to Agent Mobile as a user assigned to a Work Order task (or impersonate a user who is assigned to one).
    2. Open a WOT record.
    3. Type <>& into the Work Notes in the Activity Stream of the record.

    Notice that it renders as &lt;&gt;&amp;.

    Mobile Android

    PRB1815140

    		 The Close button of the MESP catalog item page doesn't work when the link is opened from the Virtual Agent chat When a Virtual Agent topic returns a link response node that opens an MESP catalog item page, the Close button doesn't work after submitting the catalog item.
    1. Enable chat in the Now Mobile homepage.
    2. Select the chat and initiate Virtual Agent chat.
    3. Select Show me everything.
    4. Select the topic created above.
    5. Select the link and open the MESP page.
    6. Fill in the form and submit.
    7. Select the Close button.

    Expected behavior: The MESP is closed and the user is returned to the VA interface.

    Actual behavior: Selecting the Close button does nothing.

    Mobile Android

    PRB1794535

    		 The user can't copy field values The option to copy text from fields does not appear when the screen fields = 19 or more.

    Mobile Android

    PRB1814112

    		 A pre-filled instance URL is not populated when the optional Nickname field is empty On a mobile publishing Android build, the instance URL should be populated regardless of whether the Nickname field is empty or not.
    1. Submit a mobile publishing Android build.
    2. In the Login Management section, fill in the Default app instance field but leave the optional Nickname field empty.
    3. Once the build is ready, install and check the pre-filled instance.

    Expected behavior: The instance is populated because the instance URL was provided.

    Actual behavior: The instance is not populated.

    Mobile Android

    PRB1780908

    		 The user observes a 'You are offline' message and an incorrect order of messages in the agent chat window When chat is initiated and the user has left the chat for over one minute, the user observes a message reading 'You are offline', and the messages sent by Agent go out of order.
    1. Initiate a chat and make the app run in the background.
    2. Send messages to the user after waiting 30 seconds.
    3. Re-open the app by clicking the notification.

    Notice a message that reads 'You are offline' on top of the chat window. Also, the order of messages is sometimes incorrect.

    Mobile Android

    PRB1822056

    		 A page reload script doesn't work properly A script that reloads a webpage when the user switches between tabs does not work on Android.

    This version also includes other minor bug fixes and performance improvements.