Mobile Agent - BlackBerry for iOS v21.4.0

  • Release version: Mobile
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Mobile Agent - BlackBerry for iOS v21.4.0

    The Mobile Agent - BlackBerry for iOS v21.4.0 release focuses on improving application stability and user experience by addressing several bugs. This update is available via the Apple App Store, and users can also try a demo account immediately after download.

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    Key Fixes and Improvements

    • Crash Fix: Resolved a crash issue related to Firebase in CalendarStore to enhance app stability.
    • Japanese User Mentions: Fixed an issue preventing users from being mentioned in Japanese within the Activity Stream. This requires adding the 'Japanese - Romaji' keyboard on iOS and typing mentions correctly to display users.
    • Smart Routing: Addressed problems where List, Form, and Knowledge Base links were not correctly routing to apps.
    • Search Results Display: Corrected the search behavior on iOS where a blank page appeared instead of the 'No results found' message when keyword searches returned no matches. This ensures consistent user feedback during searches.
    • Focus Behavior on Location Cards: Improved focus behavior so that when selecting a location card, the focus consistently starts at the top of the page, enhancing navigation experience.
    • Icon Display: Fixed the display of the 'Question Circle' icon on iOS, ensuring the correct icon appears in the mobile screen tab.

    Additional Notes

    This release also includes various minor bug fixes and performance improvements to enhance overall app responsiveness and user satisfaction.

    Practical Guidance for ServiceNow Customers

    • Update to this version to benefit from improved stability and resolved user interface issues.
    • For Japanese user mentions, ensure the appropriate keyboard is installed and configured on iOS devices.
    • Verify search configurations in your instance to leverage the fixed search results behavior.
    • Encourage users to download the latest release from the Apple App Store to experience these enhancements immediately.

    The iOS v21.4.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    iOS Mobile

    PRB1996628

    		 Crash in Firebase in CalendarStore

    iOS Mobile

    PRB2004945

    		 Users can't be mentioned in Japanese Users can't be mentioned in the Activity Stream in Japanese in Now Mobile.
    1. Install the Japanese keyboard in iOS by opening Settings > Keyboard > Keyboards > Add New Keyboard and add 'Japanese - Romaji' keyboard.
    2. Create a user in the instance with first name 'テスト' (test) and family name 'ユーザー' (user).
    3. Create an incident with admin user.
    4. Log in to Now Mobile with admin user.
    5. Open the incident created in step 3.
    6. Select 'Updates' tab and 'Add Comment'.
    7. Select the 'Japanese - Romaji' keyboard (日本語ローマ字).
    8. Type '@' and select '@'.
    9. Type 'tesuto' and select 'テスト'.

    Expected behavior: 'テスト ユーザー' user is displayed.

    Actual behavior: No user is displayed but if you delete the last character (ト) the user is displayed.

    iOS Mobile

    PRB2003734

    		 Smart routing of List, Form, and KB links to apps doesn't work

    iOS Mobile

    PRB2016497

    		 Searching for key words returns a blank page While searching for key words in the Now mobile app, a blank page is returned instead of 'No results found' being displayed.

    Pre-requisites: Create a new search configuration under the 'Homepage' Launcher screen header using the base instance NowMobile App Search Configurations, with the search engine set to 'Zing' and the following Application Search Sources added: Incidents, Knowledge.

    1. Open the Now Mobile app on an iOS device.
    2. Tap the search icon and enter keywords such as thing, cookie, or post.
    3. If there are no perfect matches, then it should show as 'No results found'.
    4. It is showing as 'No results found' in Android correctly but in iOS it is displaying a blank page.

    Expected behavior: When no results match the searched keyword, the message 'No results found' should be displayed.

    Actual behavior: On iOS, a blank page is displayed instead of the 'No results found' message.

    iOS Mobile

    PRB1949448

    		 Focus does not start at the beginning of the page when selecting a location When user selects location card, the focus does not consistently start at the top of the page.
    1. Navigate to the 'Asset' tab and select Location audits > More options > New Location Audit and select a location.
    2. Navigate to the list of locations and submit a location.
    3. Select a location card.
    4. Navigate back to the 'Location audits' page and select the location card again.

    Expected behavior: Focus starts at the beginning of page.

    Actual behavior: Notice that the focus startslocation is inconsistent.

    iOS Mobile

    PRB2018049

    		 The Question Circle icon not displaying in iOS correctly The mobile screen tab is configured to use the 'Question circle' icon, but it displays a different icon.

    This version also includes other minor bug fixes and performance improvements.