Now Mobile for iOS v17.2.0

  • Release version: Mobile
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Now Mobile for iOS v17.2.0

    The iOS v17.2.0 release of Now Mobile, dated February 1, 2024, includes critical bug fixes and performance enhancements to improve user experience. Customers can download the latest version from the Apple App Store and utilize a demo account to explore the Mobile Agent features post-download.

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    Key Features

    • Bug Fixes: The release addresses multiple issues, enhancing overall app stability and functionality.
    • Demo Access: Users can engage with a demo account to experience key functionalities before fully integrating the app.

    Key Outcomes

    • Improved editing capabilities by preventing users from editing non-editable fields within crew member assignments.
    • Stability during attachment uploads, eliminating crashes when canceling uploads at 100% completion.
    • Enhanced screen orientation handling to reduce flickering when switching between portrait and landscape modes.
    • Correct display of images in the quick links section on the Icon destination screen.
    • Accurate Task SLA visibility in embedded lists upon refresh.
    • Successful processing of approvals using E-signature and Okta verify, ensuring updates occur as expected.
    • Improved session handling when using the SDK to enhance reliability.

    This update is essential for ServiceNow customers looking to ensure their mobile experience is both efficient and free of previously encountered errors.

    The iOS v17.2.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1717876

    		 The user can edit non-editable fields for members of a crew

    Mobile iOS

    PRB1719396

    KB1579727

    		 Cancelling an attachment upload that is at 100% results in an app crash

    Mobile iOS

    PRB1723622

    		 There is an issue when changing the screen orientation in the Now Mobile app
    1. Log in to Now Mobile.
    2. Navigate to My Onboarding.
    3. Click Open tasks.
    4. Under Timeline, click Initial check-in.
    5. Under My tasks click Please fill out this survey.

      Notice that the To-do Screen is opened.

    6. Click Learn more.
    7. Switch to landscape mode and change it back.

    Notice that the screen flickers.

    Mobile iOS

    PRB1727022

    		 There is an issue with the images in the Icon Section Destination The images in the quick links (on the Icon destination screen) display incorrectly.
    1. Open the Now Mobile app version in a base instance.
    2. Navigate to the Home tab and notice the images under 'Quick links'.

    Notice that the images don't display correctly.

    Mobile iOS

    PRB1718213

    KB1577613

    		 The embedded list redirects the user to an unrelated saved item when the list is refreshed The wrong Task SLA is shown in the embedded list.
    1. Log into the Agent Mobile App.
    2. Navigate to My Work > My tasks.
    3. Open any task.
    4. Navigate to Related Embedded Screen > Task SLA > See all.
    5. Click the Save Bookmark button on the top right.
    6. Navigate back to the My tasks list screen.
    7. Open any other task.
    8. Navigate to Related Embedded Screen > Task SLA > See all.
    9. Drag down and refresh the Embedded List.

    Expected behavior: The user sees the Task SLA of the current record.

    Actual behavior: The user sees the Task SLA saved in the Bookmark.

    Mobile iOS

    PRB1732502

    		 When approving a record using E-signature and Okta verify, the record does not update
    1. Log in to iOS Mobile Agent.
    2. Navigate to My Work > Approval.
    3. Select the approval assigned to the user.
    4. Click Approve.
    5. When prompted, input the login credentials again (the E-signature part).

    Observe that the user is sent back to the Approval screen and the approval does not go through.

    Mobile iOS

    PRB1726489

    		 A session doesn't start correctly when the SDK was started and reset with the same API Key within a short time interval (milliseconds) Reproduction is not reliable. It depends on the order and time interval between API call responses in the iOS app.

    This version also includes other minor bug fixes and performance improvements.