Now Support for iOS v20.3.0

  • Release version: Mobile
  • Updated September 10, 2025
  • 1 minute to read

    • The iOS v20.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1925234

    		 Push notifications are received after logout Push notifications are received from the Agent app on an inactive/logged out session.
    1. Log in to an instance.
    2. Trigger a push notification.

      Observe that a notification is received.

    3. Log out of the instance.
    4. Re-trigger the notification.

    Observe that the notification is still received from the iOS device.

    Mobile iOS

    PRB1924641

    		 The chat icon is unresponsive when the user returns to the chat after accessing an incident record and deleting an attachment The user must to log out and log back in to access the chat.
    1. Select the chat icon.
    2. Select the 'Check ticket and status' topic.
    3. Once the incident is displayed, select View record.

      The incident opens.

    4. Add an attachment.
    5. Delete the attachment.

      The user is redirected to home screen.

    6. Select the chat icon.

    Expected behavior: The chat should open.

    Actual behavior: The chat icon does not work, and the user must to log out and log back in to access the chat.

    Mobile iOS

    PRB1929399

    		 Web session timeout causes an infinite loop When the user is logged out, they are redirected to the portal login page which refreshes in an infinite loop.
    1. Select the Menu button on the top right.
    2. Select Log out.

    Expected behavior: The system maintains the current session.

    Actual behavior: The user is redirected to a portal login page that is refreshing indefinitely. The application is unusable until it is ended and relaunched.

    Mobile iOS

    PRB1917575

    		 Overlapping cards in the record section of ALP When a record section is configured on a launcher page, cards appear to be overlapping.

    This version also includes other minor bug fixes and performance improvements.