ServiceNow Onboarding - Intune for iOS v12.1.0

  • Release version: Mobile
  • Updated May 20, 2021
  • 2 minutes to read
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    Summary of ServiceNow Onboarding - Intune for iOS v12.1.0

    The ServiceNow Onboarding - Intune for iOS v12.1.0 release, updated on May 20, 2021, addresses various application issues and improves overall functionality. Users are encouraged to download the latest mobile app version through the Apple App Store and can also access a demo version of the Mobile Onboarding app.

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    Key Features

    • Bug Fixes: This release resolves several issues impacting the user experience, including:
      • Intermittent navigation to Service Portal login page.
      • Improper luminosity contrast ratio for search placeholders.
      • Inability to open attachment files via Virtual Agent.
      • Inconsistent font sizes across different forms.
      • Attachments showing as unavailable after scrolling in KB articles.
      • Lack of proper error messaging for attachment upload failures.
      • Potential formatting issues with the iOS WebView User-Agent string.

    Key Outcomes

    Customers can expect a more stable and user-friendly mobile experience with this update. The fixes enhance the usability of the application, ensuring smoother navigation and better accessibility. As a result, users will have improved functionality while interacting with ServiceNow services on iOS devices.

    The iOS v12.1.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS (non-classic)

    PRB1430361

    		 Navigating to a Service Portal page directs to a Service Portal login page After launching the mobile app and tapping a Service Portal service, the user is intermittently presented with a Service Portal login page.
    1. Place the app in the background.
    2. Ensure that enough time has passed that the access token needs to be refreshed.
    3. Launch the app.
    4. Immediately tap a 'Popular Services' card.

    Notice that a login page is rendered.

    Mobile iOS (non-classic)

    PRB1441943

    		 Luminosity contrast ratio for the 'Search' placeholder is less than 4.5:1 The luminosity contrast ratio for the 'Search' and 'Category' placeholders is 1.65:1, which is less than 4.5:1.
    1. Open the Agent mobile app.

      The login screen appears.

    2. Navigate to Service Desk agent > Launch Demo.
    3. Navigate to My Incidents > More > New control using the swipe gesture and activate it.
    4. Search for the caller 'Abel Tuter'.

    Expected behavior: The luminosity contrast ratio for the 'Search' placeholder should be equal to or greater than 4.5:1.

    Actual behavior: The luminosity contrast ratio for the 'Search' placeholder is 1.65:1, which is less than 4.5:1.

    Mobile iOS (non-classic)

    PRB1456162

    		 Unable to open the attachment file via Virtual Agent from Now Mobile The following error appears in the syslog: 'Attempt to load invalid content type for image in table: incident, filename: xxxxxxxxxx.pdf: no thrown error'.

    Mobile iOS (non-classic)

    PRB1478837

    		 Font sizes are inconsistent in iOS A new form from a homepage and a new form from a list have different font sizes. For example, when creating an incident from the homepage, if the 'New Incident' function is placed in a homepage and a list applet, the fields from a new incident form have slightly bigger font.

    Mobile iOS (non-classic)

    PRB1481132

    		 KB articles show an attachment as unavailable after scrolling up and down several times
    1. In the Agent mobile app, log in to the instance.
    2. Click the settings icon in the bottom navigation bar and click Offline.
    3. Click Download cache.
    4. Once complete, enable offline mode and turn on airplane mode.
    5. Open a KB with attachments.
    6. Scroll to the bottom of the KB.

      Notice the list of available attachment files.

    7. Scroll up and down multiple times.

    Notice that some attachment files show as unavailable.

    Mobile iOS (non-classic)

    PRB1485101

    		 The mobile app on iOS does not give a proper message if uploading an attachment fails on the activity screen The iOS mobile app doesn't wrap the exception or error when the attachment upload API call fails.

    Mobile iOS (non-classic)

    PRB1488487

    		 The iOS WebView User-Agent string may have an incorrect format This can cause some web applications to render incorrectly.

    This version also includes other minor bug fixes and performance improvements.