Mobile Onboarding for iOS v12.4.0

  • Release version: Mobile
  • Updated August 19, 2021
  • 4 minutes to read
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    Summary of Mobile Onboarding for iOS v12.4.0

    The Mobile Onboarding for iOS v12.4.0 release addresses various bugs and enhances the overall user experience. Users are encouraged to download the latest version from the Apple App Store and can launch a demo to explore the application features using a demo account.

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    Key Features

    • VoiceOver Enhancements: Issues regarding VoiceOver functionality have been addressed, ensuring screen reader users receive accurate announcements for various controls and fields, mitigating accessibility concerns.
    • Attachment Handling: Fixes have been made for character rendering issues in attachment names and PDF documents, improving the experience for users dealing with diverse languages and document types.
    • Improved Error Messaging: Admin users can now control error messages related to attachment uploads, providing clearer feedback during interactions.
    • Navigation Bar Appearance: Adjustments have been made to the navigation bar colors for better visibility and alignment with branding guidelines.

    Key Outcomes

    This release ensures a more accessible and user-friendly mobile onboarding experience for iOS users. Customers can expect enhanced support for screen reader functionality, improved handling of document attachments, and better navigation aesthetics, contributing to a smoother operational flow within the application. Overall, these updates are designed to enhance usability and performance, fostering a more efficient onboarding process.

    The iOS v12.4.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS (non-classic)

    PRB1447561

    		 VoiceOver does not announce the label 'Enter the instance address...' when the focus moves to its edit field If the label 'Enter the instance address.....' is not announced by VoiceOver, screen reader users will be left unaware about the control and will not be able to perform the desired actions.
    1. Enable VoiceOver and open the app.

      The login screen appears.

    2. Navigate to the edit field 'example.service-now.com' via swipe gestures.

    Notice that VoiceOver does not announce the label 'Enter the instance address...'.

    Mobile iOS (non-classic)

    PRB1497695

    		 Characters like 'Æ', 'Ø' or 'Å' do not render properly in the attachment name in the activity stream in the Agent mobile app
    1. Attach any PDF with a name containing Æ, Ø or Å on any work order task or incident.
    2. Open the activity stream.

    Expected behavior: It should be rendered properly.

    Actual behavior: It is not rendered properly in the activity stream in the Agent mobile app.

    Mobile iOS (non-classic)

    PRB1502747

    		 Allow admin users to control the error message When uploading an attachment, there are a few messages that may appear: business rules, error messages returned by the platform, and mobile messages. When an attachment is loaded from the activity stream, only the generic mobile message 'The file upload failed' is presented.

    Mobile iOS (non-classic)

    PRB1504746

    		 The instances list does not identify each control as a button
    1. Activate VoiceOver.
    2. Add an instance.
    3. Log in and log out.
    4. On the instances list, select the instance added in step 2.

    Expected behavior: The element should be described as a 'button'.

    Actual behavior: VoiceOver reads the name of the instance, the URL, and 'actions available'.

    Mobile iOS (non-classic)

    PRB1505604

    		 VoiceOver doesn't announce theEnter the instance address..... edit field as required when it receives focus while navigating using swipe gestures Screen reader users are impacted if VoiceOver doesn't announce the Enter the instance address..... edit field as required when it receives focus while navigating using swipe gestures and they will not receive the correct information.
    1. Enable VoiceOver and open the ServiceNow Agent mobile app.

      The login screen appears.

    2. Navigate to the edit field 'example.service-now.com' via swipe gestures.

    Expected behavior: VoiceOver should announce the Enter the instance address..... edit field as required" when it receives focus while navigating using swipe gestures.

    Actual behavior: VoiceOver doesn't announce the Enter the instance address..... edit field as required.

    Mobile iOS (non-classic)

    PRB1509181

    		 VoiceOver does not announce role for the View control while navigating via swipe gestures As a result, screen reader users will not know the functionality of the control.
    1. Enable VoiceOver and open the Agent mobile app.

      The login screen appears.

    2. Select the 'Try with a demo instance' link and choose 'Service desk agent' as the persona.
    3. Navigate to My work > My incident.

      The 'My incident' screen appears.

    4. Navigate to the ... control via a swipe gesture and activate it.
    5. Activate the New control.

      The 'New Button (Incident)' screen appears.

    6. Complete the required fields and activate the Submit control.

      A confirmation message appears.

    7. Navigate via swipe gestures and observe whether VoiceOver announces the role for the View control.

    Expected behavior: VoiceOver should announce the role for the View control while navigating via swipe gestures. VoiceOver should announce it as 'View messages, button'.

    Actual behavior: VoiceOver does not announce the role for the View control while navigating via swipe gestures. VoiceOver announces it as 'View'.

    Mobile iOS (non-classic)

    PRB1510166

    		 Korean characters in attachment file names do not work as expected in iOS mobile apps When checking a ticket with Korean documents attached on mobile, Android devices work as expected, but Korean characters do not work as expected in iOS devices.

    Mobile iOS (non-classic)

    PRB1513730

    		 PDF documents to sign or acknowledge for the Onboarding app do not load in iOS when a user is being impersonated
    1. In the Onboarding app on an iOS device, log in to the instance.
    2. Select Settings.
    3. Tap the profile icon and select Impersonate User.
    4. Search for a user and select a result.
    5. In the 'Welcome' tab, scroll to 'Day 2 Activities' and tap it.
    6. Open the first record in the list screen (Review & Sign Form).

    Expected behavior: The PDF in the To-do section should load.

    Actual behavior: The PDF area says 'Content Unavailable'.

    Mobile iOS (non-classic)

    PRB1513847

    		 Incorrect navigation bar appearance for the modal browser screen The incorrect colors are displayed in the navigation bar when a Cabrillo modal is launched from a URL browser. The navigation bar background color should be the brand color and the buttons and title should be white. However, the background color is white, so the buttons are not visible.

    This version also includes other minor bug fixes and performance improvements.