Mobile Onboarding for iOS v14.4.0

  • Release version: Mobile
  • Updated August 4, 2022
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Mobile Onboarding for iOS v14.4.0

    The Mobile Onboarding for iOS v14.4.0 release, updated on August 4, 2022, addresses various application issues to enhance user experience. Customers are encouraged to download the latest version from the Apple App Store and can explore the mobile app via a demo account.

    Show full answer Show less

    Key Features

    • Bug Fixes: This release resolves multiple issues, including:
      • PRB1577633: Prevents duplication of preconfigured instance names after login.
      • PRB1546920: Corrects the behavior of the End Conversation icon to prevent new conversations from starting inadvertently.
      • PRB1578550: Fixes the limitation on displaying multiple email or phone menu options.
      • PRB1574365: Ensures field level functions for boolean fields operate correctly on iOS.
      • PRB1577229: Addresses keyboard issues when navigating back to string fields in the app.
      • PRB1582081: Resolves duplication of function instances in media sections.
      • PRB1589638: Improves accuracy of session count for external users in the User Experience dashboard.
    • Performance Improvements: Includes minor enhancements for app performance and stability.

    Key Outcomes

    With these updates, users can expect a smoother onboarding experience, reduced errors in navigation and functionality, and improved overall app reliability. These fixes not only enhance user interaction but also ensure that the app operates as intended, making it a valuable tool for ServiceNow customers.

    The iOS v14.4.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS (non-classic)

    PRB1577633

    		 A preconfigured instance name is duplicated after a successful login After logging in to a preconfigured instance, an entry for that instance is created on the instance screen. If users delete it, it is recreated after a successful login.

    Mobile iOS (non-classic)

    PRB1546920

    		 Selecting the X (End Conversation) icon in the mobile app causes a new conversation to be created in the platform The End Conversation button is clickable while the greeting topic is still in progress. If the user clicks the X icon at this stage, the system creates a new conversation instead of closing the current one.

    Mobile iOS (non-classic)

    PRB1578550

    		 Unable to create more than one email or phone menu types It is possible, however, to create multiple link and text menu options.
    1. Log in to the instance.
    2. Navigate to Virtual Agent branding.
    3. Add multiple email or phone menu options.
    4. Log in to an iOS device.
    5. Enter 'VA'.
    6. Click Menu option.

      Notice that not all menu options are displayed.

    Expected behavior: All menu options from branding appear.

    Actual behavior: Only one email and phone menu option appears.

    Mobile iOS (non-classic)

    PRB1574365

    		 Field level functions on boolean fields are not working on iOS Field level functions defined on True/False fields are not working as expected on iOS devices.
    1. Log in to any Rome or San Diego instance.
    2. Open Now Mobile app in the mobile app builder.
    3. Open any base instance list screen segment like 'My requests' and open an incident.
    4. Configure the form screen's screen segments to contain any boolean field like Active or Knowledge.
    5. Define a function instance where the location is the field.

    Mobile iOS (non-classic)

    PRB1577229

    		 The keyboard does not disappear when navigating back to a string field and tapping Done on the Mobile Agent app The Submit button remains greyed out when all required fields are completed. The keyboard does not disappear when going back to a string field and tapping Done, unless the current value is modified on the Mobile Agent app.

    Mobile iOS (non-classic)

    PRB1582081

    		 Duplicated function instance displays in two media sections, but only one has it configured in the Now Mobile app When there are two media sections added to the launcher screen and one of them has a function instance that calls a phone number, the function instance displays in both media sections on iOS devices.

    Mobile iOS (non-classic)

    PRB1589638

    		 The number for the session count does not match the actual screens opened for an external user
    1. Open any mobile app.
    2. Log in to any instance as an external user.
    3. Change tabs and open screens.
    4. Send the app to the background.
    5. Open a browser and log in to the instance as an admin.
    6. Navigate to the User Experience dashboard (Appsee dashboard).
    7. Select iOS.
    8. Find your user's recent session.

    Expected behavior: There should be screen tags corresponding to the screens that the user opened in the mobile app.

    Actual behavior: There are no screen tags collected for this user session.

    This version also includes other minor bug fixes and performance improvements.