Mobile Onboarding for iOS v15.1.0

  • Release version: Mobile
  • Updated November 3, 2022
  • 2 minutes to read
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    Summary of Mobile Onboarding for iOS v15.1.0

    The Mobile Onboarding for iOS v15.1.0, released on November 3, 2022, includes critical fixes and performance improvements for the application. Users can download the latest version from the Apple App Store and can test the app using a demo account available after the initial download.

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    Key Features

    • Crash Fix: Resolves an issue where the agent mobile app crashes when using the 'Search' list input type on iOS 16 and later.
    • VoiceOver Accessibility: Addresses a problem where focus shifts to hidden content during navigation, ensuring a better user experience for visually impaired users.
    • Document Upload Attachments: Fixes an issue with document uploads in chat, allowing users to add attachments from the mobile app.

    Key Outcomes

    With this release, ServiceNow customers can expect a more stable and user-friendly mobile onboarding experience. The fixes enhance usability on newer iOS versions, improve accessibility for users with disabilities, and allow for better functionality of document attachments in chat. This update ultimately leads to improved efficiency and satisfaction for mobile app users.

    The iOS v15.1.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS (non-classic)

    PRB1609162

    		 The agent mobile app crashes when using the 'Search' list input type on iOS 16 and above devices
    1. Log in to the agent app on any IOS 16 or above version devices.
    2. Choose My work from the navigation bar.
    3. Click the Plus icon on the header.
    4. Choose Caller.

    Mobile iOS (non-classic)

    PRB1600723

    		 Focus shifts to hidden content after navigating to the Search button and announces it as 'Search'
    1. Enable VoiceOver.
    2. Open the application in the latest iOS device.
    3. Log in with valid credentials.

      The 'Applications' screen displays.

    4. Navigate to the 'EUSE Mobile' tab by using swipe gestures.
    5. Invoke it.
    6. Using swipe gestures, navigate to 'All RITMs'.
    7. Select any record from the list.
    8. Invoke it.
    9. Navigate to the top right corner's three dots(...) using swipe gestures.
    10. Select Edit.
    11. Select State.
    12. Invoke it.
    13. Check if the VoiceOver focus shifts to some hidden 'Search' control after the actual Search button visible on screen.

    Expected behavior: Focus should not shift to hidden content.

    Actual behavior: Focus shifts to hidden content after navigating to the Search button and announces it as 'Search'.

    Mobile iOS (non-classic)

    PRB1607261

    		 Issue with document upload attachments in the chat in the Now Mobile app When using an iPhone, attachments can only be downloaded and not previewed.
    1. Log in to any Tokyo instance in Now Mobile app, using iOS.
    2. Log in to the same instance on the desktop.
    3. Impersonate any agent (awa_agent role) who can receive the live agent chat.
    4. Open Agent Workspace.
    5. Make it available.
    6. Initiate the chat from the mobile app by clicking the + quick action.
    7. Select the chat with the virtual agent option.
    8. Click Show me everything.
    9. Select Live agent support.

      The agent should receive a chat in Agent Workspace.

    10. Accept the chat.

      A message displays: 'Thank you for contacting support. I am looking into your question now'.

    11. There is an option to the attachment in Agent Chat in Now Mobile. Add any attachment from mobile.
    12. Navigate to Agent Workspace on a desktop.
    13. Refresh the page on the right side.

      The 'Attachment' screen and the added attachment are reflected.

    14. Try to click on the attachment.

    Expected behavior: When clicking on the attachment in the Agent Workspace, it should preview.

    Actual behavior: When clicking on the attachment in the Agent Workspace, it does not preview.

    This version also includes other minor bug fixes and performance improvements.