Now Mobile for BlackBerry for Android v17.4.0

  • Release version: Mobile
  • Updated April 4, 2024
  • 2 minutes to read
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    Summary of Now Mobile for BlackBerry for Android v17.4.0

    The Android v17.4.0 release of Now Mobile for BlackBerry includes essential fixes and performance enhancements aimed at improving user experience. Customers can download the latest version from the Google Play Store and can also explore a demo of the ServiceNow Agent app using a demo account.

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    Key Features

    • Bug Fixes: This release addresses several issues affecting the functionality of the app, enhancing stability and usability.
    • Demo Access: Users can try the ServiceNow Agent app before full deployment through a demo account available post-download.

    Known Issues Fixed

    • Link Navigation: Resolved an issue where users could not follow links to third-party apps.
    • PDF Rendering: Fixed problems with PDFs that contained pre-filled form data that previously rendered improperly.
    • Back Button Functionality: Corrected the back button's behavior to take users to the previous screen instead of the main screen.
    • Offline Mode Stability: Addressed crashes and blank screens that occurred when performing actions in offline mode with large documents.
    • List Request Optimization: Reduced unnecessary requests for data that led to duplicate items in legacy lists.

    Key Outcomes

    With this update, customers can expect a more reliable mobile experience, particularly when navigating links, handling PDFs, and using the app in offline mode. Overall performance improvements will enhance user satisfaction and efficiency when utilizing the ServiceNow platform on Android devices.

    The Android v17.4.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1739688

    		 The user is unable to follow links to third party apps

    Mobile Android

    PRB1729686

    		 PDFs with pre-filled form data do not render properly Pre-filled PDFs with fonts that aren't embedded result in a corrupted file.

    Mobile Android

    PRB1735791

    		 The Back button sends the user to the main screen instead of the previous screen
    1. In the Now Mobile app, navigate to the 'Support' tab in the lower part of the screen.
    2. In 'Browse all topics' click See all.
    3. Click IT5.
    4. Click any topics in IT topics.
    5. Choose any topic that is available.
    6. Click an article.
    7. Click the Back button of Android mobile.

    Expected behavior: The user is directed to the previous screen.

    Actual behavior: The user is directed back to the Browse all topics > See all screen.

    Mobile Android

    PRB1741217

    		 A blank screen or crash occurs after an action is performed in offline mode When Android is in offline mode with large documents in memory, an action may result in the Android OS killing the activities in the back stack. If the action is on a form screen and requires user input from a form, the memory pressure increases. The TabsActivity may get killed by the OS, and the form screen view model is then cleared. As a result, the bundle containing the form template is no longer available. This results in a blank screen.

    Mobile Android

    PRB1744555

    		 Unnecessary getGroup requests are sent to mobile scripts when the user reaches the bottom of a legacy list Swiping up after reaching the end of the list sends additional getGroup requests to mobile scripts, resulting in duplicate list items.
    1. Configure a legacy list (related list) in a record screen using a scripted data item or a declarative data item with a parameter.
    2. Mark both the record screen and the legacy list as available offline.
    3. Download offline cache.
    4. Go offline.
    5. Tap the legacy list.
    6. Scroll to the bottom and swipe up again.

    Expected behavior: The client stops sending getGroup requests.

    Actual behavior: Additional getGroup requests are sent to mobile scripts, resulting in duplicate list items.

    This version also includes other minor bug fixes and performance improvements.