Mobile Agent for Android v19.2.0

  • Release version: Mobile
  • Updated January 30, 2025
  • 1 minute to read

    • The Android v19.2.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1833425

    		 Relative URL hyperlinks on the Activity Screen are not selectable on the Android Mobile Agent Application This issue only affects Android devices. Relative URLs are selectable on iOS.

    Mobile Android

    PRB1836078

    		 The app crashes while closing a Work Order Task (WOT) The input form screen throws a null pointer exception when closing a task.

    Mobile Android

    PRB1838146

    		 Client script logs are visible to all users The 'Client script logs' option in the settings menu is available to all users when it should be hidden.
    1. Log in to an instance with Android app 19.0.0.
    2. Open Settings.

    Expected behavior: The client script logs option should be hidden.

    Actual behavior: The client script logs option is available to all users.

    Mobile Android

    PRB1843310

    		 Legacy parameter screen barcode scanning doesn't work Attempting to scan a legacy parameter barcode doesn't work properly.
    1. Select the ALP List tab.
    2. Under the ParamListFieldType section, select ListParamDateTime.
    3. Select one of the scan parameters.
    4. Try to scan a barcode

    Notice that the scan doesn't work.

    Mobile Android

    PRB1842617

    		 The See All button doesn't work on large tables In Virtual Agent The See All button doesn't work on large tables.
    1. Open Virtual Agent.
    2. Select a large table test topic.
    3. Tap the See All button after the response is generated.

    Notice that the button doesn't work.

    This version also includes other minor bug fixes and performance improvements.