Now Mobile for BlackBerry for iOS v17.5.0

  • Release version: Mobile
  • Updated May 9, 2024
  • 2 minutes to read
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    Summary of Now Mobile for BlackBerry for iOS v17.5.0

    The iOS v17.5.0 release of Now Mobile for BlackBerry, updated on May 9, 2024, focuses on fixing various application issues and improving user experience. Customers can download the latest version from the Apple App Store and try a demo of the Mobile Agent using provided demo accounts.

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    Key Features

    • Content Publishing Fix: Addresses an issue where mobile banners disappear or fail to load due to the presence of an empty record section above the campaign section.
    • Voice Over Accessibility: Fixes a problem with selecting paged carousel images using Voice Over functionality, allowing users to navigate between images as intended.
    • My Task Map Stability: Resolves crashes occurring in the Mobile Agent app related to specific map locations on iPad.
    • Chat Quick Action Session Management: Corrects the creation of extra sessions during unreadMessage transactions, enhancing app performance.
    • Barcode Scanning Improvement: Enhances focus for barcode scanning, making it easier to capture specific barcodes in the frame.

    Key Outcomes

    By updating to version 17.5.0, users can expect improved functionality and stability of the Now Mobile app, particularly in content display, accessibility, and overall performance. These enhancements aim to provide a smoother user experience and streamline app usage for various tasks.

    The iOS v17.5.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1733952

    		 Content publishing mobile banners disappear or don't load in Now Mobile The contents of the content publishing campaign section disappear as the user scrolls through them. This occurs when there is an empty record section above the campaign section that is hidden when empty.
    1. Set up an ALP with a campaign section that has more than one record (for example, more than one banner image).
    2. Add a record section above the campaign section that is hidden when empty and ensure that there are no records in this section.

    Expected Behavior: The images load properly on the carousel.

    Actual behavior: The images don't load or disappear when swiping through the carousel. They only appear when the user starts scrolling down.

    Mobile iOS

    PRB1743247

    		 The user cannot select between paged carousel images with Voice Over in Now Mobile Swiping on the page doesn't do anything.
    1. Provision an instance with Voice Over enabled.
    2. Navigate to More > Campaigns.
    3. Using VoiceOver, focus on the paging component.

      Notice that Voice Over says 'Page 1 of X, adjustable, Swipe up or down with one finger to adjust the value'.

    4. While focused on the component, swipe up or down with one finger.

    Expected behavior: Swiping up or down changes to the previous or next image in the carousel.

    Actual behavior: The current image in the carousel is not changed.

    Mobile iOS

    PRB1756605

    		 'My Task Map' crashes the Mobile Agent app on iPad Crashing only occurs on certain map locations, yet when the location is updated it does not fix the issue in all instances.

    Mobile iOS

    PRB1743865

    		 Extra sessions are created for unreadMessage transactions After enabling the Chat quick action in the Now Mobile app, requests are sent to /api/now/v1/cs/ consumerAccount /unreadMessage. These occur when the user is navigating around the app (for example, refreshing the screen, switching tabs, etc.). These transactions create new sessions.

    Mobile iOS

    PRB1749472

    		 Barcode scanning doesn't focus on the crosshair Because the scanning area isn't well-defined, it's difficult to catch a specific barcode when there are multiple barcodes caught in the frame.

    This version also includes other minor bug fixes and performance improvements.