Mobile Agent for iOS v18.3.0

  • Release version: Mobile
  • Updated October 3, 2024
  • 3 minutes to read
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    Summary of Mobile Agent for iOS v18.3.0

    The Mobile Agent for iOS v18.3.0 release, updated on October 3, 2024, addresses various application issues and includes bug fixes and performance enhancements. Users can download the latest version from the Apple App Store and try a demo using a demo account available on the initial post-download screen or the instance list screen.

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    Key Features

    • Bug Fixes: The update resolves several key issues affecting user experience:
      • Read-Only Date/Time Field: The Date/Time field, previously editable, is now correctly set as read-only.
      • Favorites Persistence: Fixes the problem where favorites were not saved across instances.
      • Removal of Favorited Items: Users can now successfully remove items from their favorites list.
      • Barcode Scanner Navigation: Users will be redirected correctly back to the barcode scanner screen after completing actions.
      • Fulfillment Instruction Visibility: Ensures fulfillment instructions remain readable and consistent after refreshing the screen.
      • Date Field UI Rule: Corrects the functionality of making date fields read-only on iOS devices.
      • Virtual Agent Payload Consistency: Aligns the payload sent from the mobile app with that from the desktop version.

    Key Outcomes

    With this update, ServiceNow customers can expect a more reliable and user-friendly experience in the Mobile Agent for iOS, with significant improvements in usability and functionality. The fixes enhance data integrity and streamline navigation, ensuring that users can efficiently manage their tasks on mobile devices.

    The iOS v18.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1796531

    		 The read-only Date/Time field is editable The Date/Time field is editable on iOS app 18.0.0 or above, but it should be read-only.
    1. Create a Date/Time field in an input form screen in Mobile App Builder.
    2. Set it as 'Read-only' in Mobile App Builder.
    3. Open the input form screen on iOS App 18.0.0 or above.
    4. Tab the field.

    Observe that the field is editable.

    Mobile iOS

    PRB1789000

    		 Favorites do not get saved after switching instances Favorites are not saved when logging into one instance after logging out of another.
    1. Open mobile (requestor) app.
    2. Log in to the instance 'appw'.
    3. Log out of the instance.
    4. Log in to the instance 'appv'.
    5. In the AppletList section tap ListEmptyState > Favorites.

    Expected behavior: The favorites get saved.

    Actual behavior: The bookmark icon does not get filled and favorites do not get saved in the favorites screen.

    Mobile iOS

    PRB1794170

    		 The user is unable to remove favorited items from Now Mobile The Favorite tile can't be removed.
    1. Log in to Now Mobile.
    2. Select Request IT assistance.
    3. Select Favorite.
    4. Navigate to the home page and refresh.
    5. Tap the Favorite tile, remove it, and refresh.

    Notice that the Favorite tile doesn't go away.

    Mobile iOS

    PRB1756073

    		 The user is not redirected to the barcode scanner screen Jump-to-screen functionality after a successful action completion doesn't work as expected.
    1. Log in to the Mobile Agent app.
    2. Navigate to Barcode scanner screen > Scan Barcode > Record screen.
    3. Select the 'Foot' function configured to update one of the fields.
    4. Submit.

    Expected behavior: The user is redirected to the barcode scanner screen.

    Actual behavior: The user stays on the record screen.

    Mobile iOS

    PRB1794694

    		 Fulfillment instruction text is truncated in Now Agent The agent is unable to view text for fulfillment instruction under the 'Fulfillment Instruction' section in a case on Now Agent.
    1. Log in to the instance with the 'Workplace or Agent Mobile' plugin installed.
    2. Create records and assigned them to the agent: sn_wsd_case_workplace_case.
    3. Log in to the Mobile app as the assigned agent.
    4. Check the records and 'Fulfillment Instruction' screen.

      Notice that fulfillment instruction text is visible.

    5. Refresh the screen by swiping down.

    Expected behavior: The text for fulfillment instruction should remain same.

    Actual behavior: The text is small and not readable.

    Mobile iOS

    PRB1797932

    		 The Mobile UI rule to make the date field read-only doesn't work on iOS devices
    1. Log in to an Agent Mobile instance.
    2. Navigate to My work > My Incidents.
    3. Open any Incident record.
    4. Select the top menu functions and select Test UI Rule.
    5. Set the Category to 'Yes'.
    6. Set the Sub Category to 'Yes'.

    Expected behavior: The 'UI Date 1' field should be read-only.

    Actual behavior: The 'UI Date1' field is editable.

    Mobile iOS

    PRB1719075

    		 A payload sent by Virtual Agent from the mobile app is different from one sent from the desktop A payload sent by Virtual Agent from the mobile app and desktop are different
    1. Log in to any base Vancouver instance from two separate sessions, one via the NOW mobile app as an end user, and other via desktop as an agent.
    2. Initiate a chat from the mobile app and accept the chat from desktop view.
    3. Select the attachment icon and select Open camera or Open library.
    4. Once the image is attached, open the sys_cs_conversation record from the back-end and check for the payload of the message.
    5. Select the attachment icon again and select Attach a file.
    6. Repeat Step 4.

    Expected behavior: The payload from the image uploaded via camera/library and 'Attach a file' are the same.

    Actual behavior: The payload from the image uploaded via camera/library and 'Attach a file' are different.

    This version also includes other minor bug fixes and performance improvements.