Mobile Agent for iOS v18.2.0

  • Release version: Mobile
  • Updated September 10, 2024
  • 1 minute to read

    • The iOS v18.2.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS

    PRB1780274

    		 The barcode scanner intermittently fails to scan QR codes Barcode scanner is not working intermittently on iOS.
    1. Log in to the Agent app.
    2. From More, select Asset.
    3. Select Asset Lookup.
    4. Scan a QR code.

    Expected behavior: The code is scanned and the details are shown on the app.

    Actual behavior: Nothing happens as the code doesn't get scanned.

    Mobile iOS

    PRB1784226

    		 Users in are reported as 'Anonymous' in the User Experience Analytics dashboard instead of appearing with a hashed user ID When the user performs an activity in the app, they are reported as 'Anonymous' in the hashed user ID column in the User Experience Analytics dashboard.

    Mobile iOS

    PRB1779258

    		 The user is unable to hide the hamburger button (three dots) on the top right corner of the chat window There is no provision to hide the hamburger button available on the top right corner of chat window and the user is unable to hide the empty choice.
    1. Open Virtual Agent.
    2. Observe whether the hamburger button (three dots) is there.

    Expected behavior: The button is not visible.

    Actual behavior: The button is visible, and when tapped, a message displays that says 'No support options available'.

    Mobile iOS

    PRB1788898

    		 The app crashes when previewing a photo uploaded for an attachment variable in Record Producer The app crashes when the user takes and uploads a photo in Record Producer, then clicks the link to preview it.

    Mobile iOS

    PRB1763948

    		 The Asset lookup card doesn't display the background color for Asset Tags Blue highlighted text is not visible.
    1. Open an Agent Mobile base instance.
    2. Navigate to the Asset tab.
    3. Select Asset lookup.
    4. Type something in.
    5. Submit.

    Expected behavior: Blue color highlighted text should be visible.

    Actual behavior: The blue text color is not visible.

    This version also includes other minor bug fixes and performance improvements.