Now Mobile for BlackBerry for iOS v21.4.0

  • Release version: Mobile
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Now Mobile for BlackBerry for iOS v21.4.0

    The Now Mobile for BlackBerry iOS app version 21.4.0 focuses on resolving several application issues to improve stability and user experience. This update addresses crashes, user mention functionality in Japanese, link routing issues, search behavior, focus navigation, and icon display problems. Additionally, it includes minor bug fixes and performance enhancements.

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    ServiceNow customers can download the latest version from the Apple App Store. A demo mode is available for trial use, accessible via a demo account on the post-download or instance list screens.

    Key Fixes and Improvements

    • Crash Resolution: Fixed a crash related to Firebase in CalendarStore which previously affected app stability.
    • Japanese User Mentions: Corrected the issue preventing user mentions in Japanese within the Activity Stream by ensuring proper display when using the 'Japanese - Romaji' keyboard.
    • Smart Routing of Links: Resolved problems where List, Form, and Knowledge Base links were not routing correctly to their respective apps.
    • Search Functionality: Addressed a bug where searching keywords returned a blank page instead of showing 'No results found' on iOS devices, aligning behavior with Android.
    • Focus Navigation: Improved consistency of focus starting at the top of the page when selecting location cards, enhancing navigation in location audits.
    • Icon Display: Fixed the display of the Question Circle icon on mobile screens to ensure the correct icon appears as configured.

    Practical Benefits for ServiceNow Customers

    • Improved app stability reduces disruptions during mobile use.
    • Enhanced support for multilingual user mentions facilitates better communication in global teams using Japanese.
    • Reliable navigation through links and search improves user productivity and reduces confusion.
    • Consistent UI behavior such as focus positioning and icon accuracy enhances overall user experience.

    Updating to this app version ensures that ServiceNow customers on iOS devices can expect a more robust and user-friendly mobile experience with fewer bugs and smoother functionality.

    The iOS v21.4.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    iOS Mobile

    PRB1996628

    		 Crash in Firebase in CalendarStore

    iOS Mobile

    PRB2004945

    		 Users can't be mentioned in Japanese Users can't be mentioned in the Activity Stream in Japanese in Now Mobile.
    1. Install the Japanese keyboard in iOS by opening Settings > Keyboard > Keyboards > Add New Keyboard and add 'Japanese - Romaji' keyboard.
    2. Create a user in the instance with first name 'テスト' (test) and family name 'ユーザー' (user).
    3. Create an incident with admin user.
    4. Log in to Now Mobile with admin user.
    5. Open the incident created in step 3.
    6. Select 'Updates' tab and 'Add Comment'.
    7. Select the 'Japanese - Romaji' keyboard (日本語ローマ字).
    8. Type '@' and select '@'.
    9. Type 'tesuto' and select 'テスト'.

    Expected behavior: 'テスト ユーザー' user is displayed.

    Actual behavior: No user is displayed but if you delete the last character (ト) the user is displayed.

    iOS Mobile

    PRB2003734

    		 Smart routing of List, Form, and KB links to apps doesn't work

    iOS Mobile

    PRB2016497

    		 Searching for key words returns a blank page While searching for key words in the Now mobile app, a blank page is returned instead of 'No results found' being displayed.

    Pre-requisites: Create a new search configuration under the 'Homepage' Launcher screen header using the base instance NowMobile App Search Configurations, with the search engine set to 'Zing' and the following Application Search Sources added: Incidents, Knowledge.

    1. Open the Now Mobile app on an iOS device.
    2. Tap the search icon and enter keywords such as thing, cookie, or post.
    3. If there are no perfect matches, then it should show as 'No results found'.
    4. It is showing as 'No results found' in Android correctly but in iOS it is displaying a blank page.

    Expected behavior: When no results match the searched keyword, the message 'No results found' should be displayed.

    Actual behavior: On iOS, a blank page is displayed instead of the 'No results found' message.

    iOS Mobile

    PRB1949448

    		 Focus does not start at the beginning of the page when selecting a location When user selects location card, the focus does not consistently start at the top of the page.
    1. Navigate to the 'Asset' tab and select Location audits > More options > New Location Audit and select a location.
    2. Navigate to the list of locations and submit a location.
    3. Select a location card.
    4. Navigate back to the 'Location audits' page and select the location card again.

    Expected behavior: Focus starts at the beginning of page.

    Actual behavior: Notice that the focus startslocation is inconsistent.

    iOS Mobile

    PRB2018049

    		 The Question Circle icon not displaying in iOS correctly The mobile screen tab is configured to use the 'Question circle' icon, but it displays a different icon.

    This version also includes other minor bug fixes and performance improvements.