Now Mobile for Android v21.1.0

  • Release version: Mobile
  • Updated March 12, 2026
  • 1 minute to read

    • The Android v21.1.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB1988016

    		 App crashes when the assignment property type is null

    Android Mobile

    PRB1977070

    		 The Portal page keeps reloading in the Now mobile app

    Android Mobile

    PRB1975175

    		 Barcode scan camera/externalscan toggle state is reset if the app is force-closed or the userClient is refreshed
    1. Set up mobile property on instance externalScanEnabled = true.
    2. In the app, tap Inventory then + then Single or Group or Multi-scan.
    3. Toggle Use camera to on.
    4. Select Back and navigate back into the single scan.

      Observe that the state of the toggle is preserved.

    5. Select Back to navigate to the home tab and pull to refresh.
    6. Navigate back to single scan.

    Expected behavior: The toggle state should have retained and been on.

    Actual behavior: The toggle state is reset.

    Android Mobile

    PRB1981160

    		 True/false text is shown incorrectly when Japanese translation is enabled Text displays incorrectly as 1 or 0 instead of 'True' or 'False'
    1. On the Agent app, Navigate to More > Settings > Preferences > Language.
    2. Set Preferred language to Japanese.
    3. Navigate to 'My work', open a WOT detail screen and look for the boolean field.

    Expected behavior: True or False text.

    Actual behavior: The text displays as 1 or 0.

    Android Mobile

    PRB1979888

    		 Tabs don't load properly on a Utah instance Only default tabs load when all configured tabs should load.

    This version also includes other minor bug fixes and performance improvements.