Mobile Agent for iOS v21.4.0

  • Release version: Mobile
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Mobile Agent for iOS v21.4.0

    The Mobile Agent for iOS v21.4.0 release delivers important fixes and enhancements to improve the stability and user experience of the ServiceNow mobile app on iOS devices. This update addresses several known issues related to crashes, user mentions, search functionality, focus behavior, and icon display.

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    ServiceNow customers can download this latest version from the Apple App Store and also try out the app using a demo account available immediately after installation.

    Key Fixes and Improvements

    • Crash Fix: Resolved a Firebase-related crash occurring in CalendarStore to enhance app stability.
    • Japanese User Mentions: Fixed the issue preventing users from being mentioned in Japanese within the Activity Stream. This ensures proper display of Japanese names when using the 'Japanese - Romaji' keyboard.
    • Smart Routing of Links: Corrected smart routing behavior for List, Form, and Knowledge Base links, ensuring they open in the appropriate apps as expected.
    • Search Results: Addressed the problem where searching for keywords returned a blank page on iOS instead of displaying a 'No results found' message, aligning iOS behavior with Android.
    • Focus Behavior on Location Pages: Improved consistency so that when a location card is selected, the focus reliably starts at the top of the page.
    • Icon Display: Fixed the incorrect display of the 'Question Circle' icon on mobile screen tabs, ensuring UI elements render correctly.

    Practical Impact

    By applying this update, ServiceNow mobile users on iOS will experience fewer disruptions and more intuitive interactions when navigating incidents, performing searches, and using native language support. The fixes improve accessibility, UI consistency, and overall usability, enabling your teams to stay productive while on the go.

    Updating to v21.4.0 is recommended to take advantage of these enhancements and maintain optimal app performance and reliability.

    The iOS v21.4.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    iOS Mobile

    PRB1996628

    		 Crash in Firebase in CalendarStore

    iOS Mobile

    PRB2004945

    		 Users can't be mentioned in Japanese Users can't be mentioned in the Activity Stream in Japanese in Now Mobile.
    1. Install the Japanese keyboard in iOS by opening Settings > Keyboard > Keyboards > Add New Keyboard and add 'Japanese - Romaji' keyboard.
    2. Create a user in the instance with first name 'テスト' (test) and family name 'ユーザー' (user).
    3. Create an incident with admin user.
    4. Log in to Now Mobile with admin user.
    5. Open the incident created in step 3.
    6. Select 'Updates' tab and 'Add Comment'.
    7. Select the 'Japanese - Romaji' keyboard (日本語ローマ字).
    8. Type '@' and select '@'.
    9. Type 'tesuto' and select 'テスト'.

    Expected behavior: 'テスト ユーザー' user is displayed.

    Actual behavior: No user is displayed but if you delete the last character (ト) the user is displayed.

    iOS Mobile

    PRB2003734

    		 Smart routing of List, Form, and KB links to apps doesn't work

    iOS Mobile

    PRB2016497

    		 Searching for key words returns a blank page While searching for key words in the Now mobile app, a blank page is returned instead of 'No results found' being displayed.

    Pre-requisites: Create a new search configuration under the 'Homepage' Launcher screen header using the base instance NowMobile App Search Configurations, with the search engine set to 'Zing' and the following Application Search Sources added: Incidents, Knowledge.

    1. Open the Now Mobile app on an iOS device.
    2. Tap the search icon and enter keywords such as thing, cookie, or post.
    3. If there are no perfect matches, then it should show as 'No results found'.
    4. It is showing as 'No results found' in Android correctly but in iOS it is displaying a blank page.

    Expected behavior: When no results match the searched keyword, the message 'No results found' should be displayed.

    Actual behavior: On iOS, a blank page is displayed instead of the 'No results found' message.

    iOS Mobile

    PRB1949448

    		 Focus does not start at the beginning of the page when selecting a location When user selects location card, the focus does not consistently start at the top of the page.
    1. Navigate to the 'Asset' tab and select Location audits > More options > New Location Audit and select a location.
    2. Navigate to the list of locations and submit a location.
    3. Select a location card.
    4. Navigate back to the 'Location audits' page and select the location card again.

    Expected behavior: Focus starts at the beginning of page.

    Actual behavior: Notice that the focus startslocation is inconsistent.

    iOS Mobile

    PRB2018049

    		 The Question Circle icon not displaying in iOS correctly The mobile screen tab is configured to use the 'Question circle' icon, but it displays a different icon.

    This version also includes other minor bug fixes and performance improvements.