Now Support for Android v17.6.0

  • Release version: Mobile
  • Updated June 6, 2024
  • 1 minute to read

    • The Android v17.6.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1749164

    		 The Cost field on the Log Incidental Input form screen has discrepancies in certain values between iOS and Android This discrepancy only occurs during the creation process of logging an incidental. Once the user submits, the same value is displayed on both iOS and Android clients.
    1. Provision a Vancouver instance.
    2. Select More > Field Service.
    3. Open any active wm_task record from All tasks.
    4. Select the top menu function and select Log incidental.
    5. Create one incidental Record.
      1. Type: Mileage
      2. Cost per mile: 0.34
      3. Quantity: 10
    6. Look at the Cost field.

    In iOS, the user observes the value 3.4 in the Cost field. In Android, the user observes the value 3.4000000000000004.

    Mobile Android

    PRB1759490

    		 The Activity Stream crashes if a comment contains HTML with an IMG tag that doesn't have a source link A malformed image tag passes an unexpected null URL parameter to the code. This results in a crash.
    1. Log in to the Agent mobile app.
    2. Search for a case record and open it.
    3. Navigate to the tab Activity Stream.
    4. Scroll to the bottom.

    Observe that the app crashes and closes.

    This version also includes other minor bug fixes and performance improvements.