Mobile Agent for iOS v21.0.0

  • Release version: Mobile
  • Updated February 5, 2026
  • 2 minutes to read
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    Summary of Mobile Agent for iOS v21.0.0

    The Mobile Agent for iOS v21.0.0, released on February 5, 2026, includes important fixes and performance improvements for users. It is available for download via the Apple App Store, and users can explore its features through a demo account.

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    Key Features

    • Bug Fixes: This release addresses several issues affecting application functionality:
      • PRB1944698: Overlapping bubble buttons in the Now Mobile app.
      • PRB1966767: Truncated dates in the Delegation details when using the Granular Delegation plugin.
      • PRB1935409: Errors thrown during notification actions in the parts sourcing flow.
      • PRB1969016: Gesture callbacks received by NumberSlider even when not in focus, causing unresponsiveness on scripted input forms.
      • PRB1966026: Inadequate list structure affecting screen reader users' navigation.
      • PRB1966016: Focus issues on the 'Share Comments' toggle.
      • PRB1965990: The 'Show all' link lacks an interactive role for screen reader users.
      • PRB1963344: Map search functionality failing to display searched items.
      • PRB1965971: Missing roles in 'Sort By' options affecting screen reader usability.
      • PRB1961309: Theme coloring inconsistencies in input bar backgrounds.

    Key Outcomes

    With the updates in this release, users can expect enhanced usability and accessibility within the app, minimizing errors and improving overall experience. The fixes aim to ensure a smoother interaction with the Mobile Agent, particularly for those utilizing assistive technologies.

    The iOS v21.0.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    iOS Mobile

    PRB1944698

    		 The bubble buttons appear to overlap in the Now Mobile app

    iOS Mobile

    PRB1966767

    		 The Granular Delegation plugin causes dates to appear truncated With the Granular Delegation plugin installed, when a user looks at the Delegation details on NOW Mobile app, the Start and End Dates are truncated.

    iOS Mobile

    PRB1935409

    		 When performing the notification actions Accept/Reject for the parts sourcing flow, an error is thrown

    iOS Mobile

    PRB1969016

    		 NumberSlider receives gesture callbacks even when not in focus On the scripted input form screen, the user is not able to select Choice if the previous page has slider inputs.
    1. Select a Work Order Task.
    2. Tap the three dots in the top right corner of the screen to open the drop-down menu.
    3. Select Take questionnaire > Test questionnaire to navigate to the scripted input form screen.
    4. Answer the initial number-based questions and proceed to the second page of the questionnaire.
    5. Attempt to answer the 'Choice' based questions on this page.

    Notice that the screen freezes or becomes unresponsive.

    iOS Mobile

    PRB1966026

    		 Selections aren't structured as lists Several lists in the app aren't tagged as lists. Therefore, screen reader users can't get an overview of the dimension of the selected list and the current position in the list.
    1. Log in to the app.
    2. Turn on VoiceOver Navigate to Incident list: My work > All incidents > See all.
    3. Tap the Filter button and expand the 'Sort by' list.
    4. Use swipe gestures to navigate through the 'Sort by' list items and listen to VoiceOver announcements.

    Notice that VoiceOver announces each option individually (for example, 'Number (Ascending)', 'Number (Descending)', 'Created', 'State'). There's an announcement of total items (e.g., '4 options'). but no announcement of current position (e.g., '1 of 4', '2 of 4'). Additionally, the user can't determine how many options are available, where they are in the list, or how much more content to explore.

    iOS Mobile

    PRB1966016

    		 There are two focus stops on the 'Share Comments' toggle

    iOS Mobile

    PRB1965990

    		 The Show all link does not have a role The Show all link has no role. Screen reader users may be unsure if the text is interactive.

    iOS Mobile

    PRB1963344

    		 The map fails to show searched items

    iOS Mobile

    PRB1965971

    		 Missing roles in 'Sort By' On single-select lists or multi-select lists, the screen reader either reads out 'Value (Selected) name' or 'Name, Disabled/Selected, double tap to'.
    1. Log in to the ServiceNow Agent app.
    2. Turn on VoiceOver.
    3. Navigate to My Work > All Incidents > See All > Double Tap Filter > Sort By.
    4. Scroll through the list and note no role is provided for the list items.
    Notice that the entries in select lists have no role. Therefore, screen reader users may not know that the entry can be selected. For some of them, the screen reader at least reads out an operating hint.

    iOS Mobile

    PRB1961309

    		 Theme coloring issues Input bar background is always background-primary for light and dark mode

    This version also includes other minor bug fixes and performance improvements.