Mobile Classic Android v1.0.1

The Mobile Classic Android v1.0.1 release provides problem fixes.

Download the latest Mobile Classic version

To download the latest release, visit the Google Play store.

Important:

There are several new ServiceNow mobile apps, including Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support. Check out these new apps for the latest features and capabilities.

Fixed in this release

Problem	Short description	Description	Steps to reproduce
Mobile PRB703553	SSO on Android - Better handling of CSRF tokens	Successful SSO authentication triggers a API call to fetch a secret. If this is missing a valid CSRF token, even though it is not fully authenticated yet, authentication needs to retry with the token provided in the 401 response.	Upon SSO authentication, when the IDP redirects back to the instance, an Android 'toast' will pop up saying 'Incorrect username or password'. Note: SSO is a complex area. If you still experience this issue, contact ServiceNow Customer Support.
Mobile PRB703589	Connect issues	The fix profile page phone and email links are not displaying or working correctly. The app should also allow users to start a chat conversation with another user via the user's profile page.	Symptoms There is missing data on a user's profile page. Clicking on a phone or email in a user's profile does not do anything. There is no way to start a conversation from a user's profile page.
Mobile PRB703591	List-related issues	Some users are experiencing crashes when using record lists and filter editing. The app should also allow users to use filter and form multi-select.	When on a form, select a multi-select field (e.g. watchlist). Note that nothing occurs. When editing a filter, try to select a rule that would be multi-select. Note that nothing occurs, or a blank filter selection appears.
Mobile PRB703595	Form-related issues	Some users are experiencing crashes related to application forms, catalog routes, and other cases.	Symptoms Trying to open one of the following catalog routes does not load or returns an error: catalog_producer/producer/:categorySysId/:currentCategoryTitle/: itemSysId/:currentItemTitle/:contextCategorySysId/: contextCategoryTitle/:catalogSysId/:catalogTitle /catalog_item/item/:categorySysId/:currentCategoryTitle/: itemSysId/:currentItemTitle/:contextCategorySysId/: contextCategoryTitle/:catalogSysId/:catalogTitle /catalog/category/:categorySysId/:categoryTitle/: catalogSysId/:catalogTitle Opening a Connect chat conversation link with a relative URL (e.g. //google.com - note there is no http: or https:) do not load. In some situations, leaving a webview (e.g. form, catalog) causes a crash. Leaving a form while downloading an attachment causes a crash. Forms where users expect a 'Confirm' popup to appear after an action do nothing instead.
Mobile PRB703597	Authentication issues	When users authenticate and reauthenticate, crashes can occur.	Symptoms On a SSO login, when the user expects a pop-up window to enter credentials, nothing happens. When users go 'up' back to the instance list where none are added, the user ends up with a blank screen. Devices without Google Play Services that happen to load the app and try to log out may bring up a loader that never goes away.
Mobile PRB703598	Favorites-related issues	Basic favorites functionality can cause unexpected behavior and crashes.	Symptoms Certain home.do pages try to display on the device when they should not. Bookmark a 'create new record' form, and load this bookmark. Note that an empty record loads instead of the new record form. Create a bar visualizations with data that has an empty title. Note that it incorrectly shows a blank space instead.
Mobile PRB703863	Load map page by name	Map pages should also be able to load by name, instead being limited to sys ID only.	Create a navigator module with a link to a map page by name (e.g.map/?sysparm_name=<NAME GOES HERE>). Note that data does not show on the map page when it should.
Mobile PRB705258	Handle full URLs in navigation router	The Android app needs to handle full URLs in the navigation router as long as the host matches the current instance.	Create or find a bookmark/favorite with a full URL that contains the existing instance. To create one from scratch, go to System Definition > Bookmarks > New. Add a new Bookmark where the URL contains a full URL (e.g. https://instance.service-now.com/$vtb.do). On the Android mobile application, try to open this bookmark from the Favorites grid. Expected behavior: It should load VTB in a webview. Actual behavior: It loads a "page not found".