Mobile Agent for Android v17.3.0

  • Release version: Mobile
  • Updated March 7, 2024
  • 3 minutes to read
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    Summary of Mobile Agent for Android v17.3.0

    The Mobile Agent for Android v17.3.0 was released on March 7, 2024, focusing on fixes and improvements to enhance user experience. Customers can download the latest version from the Google Play store and try a demo account immediately after installation.

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    Key Features

    • Bug Fixes: This release addresses several critical issues, including:
      • Attachment Issues: Fixed a problem where attachments could not be opened, showing an error message instead.
      • Banner Notification Access: Resolved an issue where tapping a banner notification led to an infinite loading screen.
      • Typing Indicator Misleading: Corrected the UI issue where it falsely indicated that an agent was typing when they had sent an image.
      • Currency Display Consistency: Aligned currency field displays between Android and iOS.
      • Mandatory Field Submission: Fixed an issue preventing form submission when a mandatory choice field was deselected.
      • Barcode Scanning Focus: Improved barcode scanning to automatically shift focus to the next field.
      • Universal Link Properties Compliance: Ensured the client respects disabled universal link properties.
      • Attachment Corruption: Fixed issues that caused attachments to become corrupted after upload.
      • Paging Functionality: Enhanced paging features in the item section screen for better navigation.

    Key Outcomes

    With this update, users can expect a more reliable and efficient mobile experience, improved navigation, and seamless handling of attachments and notifications. These enhancements are crucial for streamlining workflows and ensuring that agents can effectively manage their tasks on the go.

    The Android v17.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1734432

    		 The user is unable to view an attachment An attachment in Android does not open when clicked and shows the message 'Can't open file. Try saving the file on the device and then opening it.'

    Mobile Android

    PRB1733542

    		 The user is unable to open a banner push notification Tapping a banner notification leads to an infinite load screen in the app.
    1. Log in to any base instance on Android as an admin or maint user.
    2. From the platform desktop view, open any RITM record opened by an ITIL user.
    3. Add a comment in the Additional Comments field in the record.
    4. Wait for a banner notification to appear and tap to open.

    Expected behavior: The App should open and navigate the user to the Notifications tab.

    Actual behavior: The page gets stuck and displays a spinning circle.

    Mobile Android

    PRB1726649

    		 When an agent sends an image file to a mobile chat user, there's a false indication that the agent is typing When workspace agent sends an image to mobile end user, the UI of the mobile app indicates that the agent is still typing when they are not.

    Mobile Android

    PRB1729792

    		 Inconsistency between Android and iOS in displaying currency fields in List view For example, A$ 3.40 in Android is $AUD 3.40 in iOS.

    Mobile Android

    PRB1733802

    		 The input form screen mandatory choice submit field rule doesn't work when a choice is deselected The user can't submit a form when a mandatory field is empty. However, they can get around this by populating then depopulating a field before submitting.

    Mobile Android

    PRB1716477

    		 Barcode scanning with an external zebra scanning device doesn't automatically shift focus to the next field after scanning The user needs to manually tap the next field in order for the barcode scan to work.

    Mobile Android

    PRB1734336

    		 The client does not honor a disabled universalLink Properties rule. The client does not honor SystemProperty.universal LinkProperties.enabled = false.
    1. Log in to an instance that has the universalLink Properties disabled.
    2. Navigate to a Service Portal page.

    Expected behavior: The client does not make an API call to Universal Links.

    Actual behavior: The client makes a request to the Universal Links API and displays the "Error loading URL" screen.

    Mobile Android

    PRB1735778

    		 Attachments become corrupted and not viewable on Android or Web after being uploaded to the instance
    1. Navigate to the 'Work order' tab.
    2. Open the first WOT.
    3. Click the top menu (3 dots).
    4. Click Add attachment and attach a PDF.

    Expected behavior: The uploaded PDF should be viewable from the Activity Stream.

    Actual behavior: The PDF cannot be viewed/opened.

    Mobile Android

    PRB1735806

    		 Paging does not work inside the item section screen

    Pre-requisites:

    • FSM OOB configuration. Any necessary offline configuration.
    • The item section screen must be a list that is available offline.

    Steps:

    1. Log in to an instance with the above pre-requisites with Now Agent.
    2. Navigate to a list of records. Open a record.
    3. Swipe to the list item section on the record.
    4. Open the list in the item section.
    5. Scroll to the very bottom of the list.

    Expected behavior: Scrolling to the bottom of the list pages a new group of items.

    Actual behavior: Paging does not occur. For example, scrolling to the bottom of the list simply shows the bottom of the list.

    This version also includes other minor bug fixes and performance improvements.