Mobile Agent for Android v19.5.1

  • Release version: Mobile
  • Updated May 1, 2025
  • 1 minute to read

    • The Android v19.5.1 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1884005

    Users can share attachments even after attachment sharing has been disabled by the system property 'glide.sg.block_mobile_attachments_sharing'

    When 'glide.sg.block_mobile_attachments_sharing' is true, the app should prevent files from being downloaded or saved by third party apps. However, the user is able to open unsupported file-types in third party apps even when this property is true, and therefore can download and share the attachments.
    1. Set 'glide.sg.block_mobile_attachments_sharing' to true.
    2. Navigate to a list or form that contains an attachment for an unsupported file type, such as a PDF.
    3. Select the attachment.

    Expected behavior: The app blocks the third party app from opening unsupported file type.

    Actual behavior: If a third party app is installed it is able to open the file type, and users are then able to save it to their device.

    This version also includes other minor bug fixes and performance improvements.