Mobile Agent for Android v21.0.1

  • Release version: Mobile
  • Updated February 11, 2026
  • 2 minutes to read
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    Summary of Mobile Agent for Android v21.0.1

    The Mobile Agent for Android v21.0.1, released on February 11, 2026, focuses on application fixes and improvements. Users can download the latest version from the Google Play Store and can also try a demo account to explore the app's features.

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    Key Features

    • Configurable Feedback Prompt: A new mobile property 'disableAppFeedbackPrompt' allows users to hide the feedback request in the app settings.
    • Updated Terminology: The 'Give Feedback' option is now labeled as 'App Feedback', and 'Legal' is now 'App Legal & Privacy'.
    • Survey Display Fix: Resolved issue of truncated question text when completing HR task surveys on mobile.
    • Image Upload Behavior: Adjusted file handling for images uploaded from MESP to ensure .jpeg files display with the correct .jpg extension.
    • Input Form Navigation Fix: Fixed an issue where the Next button would freeze on duplicate pages in an input form screen.

    Key Outcomes

    This release enhances user experience with improved app functionality and performance. Customers can expect a more streamlined interaction with forms, better feedback management, and fewer technical issues, ultimately leading to a more efficient mobile service experience.

    The Android v21.0.1 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB1985917

    		 Support a new mobile property 'disableAppFeedbackPrompt' When the user opens the mobile app and navigates to 'Settings', they notice a Give feedback cell that, when tapped, navigates the user to the app store to write a review. The Give feedback cell should be configurable so that users can hide it.

    Android Mobile

    PRB1986986

    		 Update the Give Feedback text in Settings Give Feedback is updated to App Feedback and Legal is updated to App Legal & Privacy.

    Android Mobile

    PRB1986201

    		 Question text is truncated when completing a survey for an HR task on mobile When the user completes an Employee Form for an HR Task on mobile, the question text is truncated.

    Android Mobile

    PRB1990055

    		 Uploaded images from MESP via Cabrillo change .jpeg file extensions to .jpg This behavior may not be expected, as admins should have the option to not show the Gallery option.
    1. Log in to Now Mobile.
    2. Navigate to Home > Access People Services > My Workplace > Name Card Request > Name Cards.
    3. Scroll down to Attachment > Upload > Gallery.
    4. Upload a file of type .jpeg with less than 1mb.

    Notice that Android OS Gallery chooses the file with the extension '.jpg'.

    Android Mobile

    PRB1986342

    		 The Next button on the Input Form Screen freezes when the previous page is a duplicate This defect occurs when an input form screen has at least three pages, with two of those pages being duplicate pages (for example, two pages with identical IDs within the same input form screen).
    1. Configure an Input Form Screen with duplicate pages (for example, configure 4 pages, with pages 2 and 3 as the duplicate pages.)
    2. Launch the Input Form Screen.
    3. While filling out any mandatory inputs, select the Next button until the second duplicate page is reached.
    4. Select Next on the duplicate page.

    Expected Behavior: An input form screen should proceed through all pages in the input form screen.

    Actual behavior: Navigation freezes on the second duplicate page.

    This version also includes other minor bug fixes and performance improvements.