Mobile Agent for Android v21.3.0

  • Release version: Mobile
  • Updated May 5, 2026
  • 2 minutes to read
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    Summary of Mobile Agent for Android v21.3.0

    The Mobile Agent for Android version 21.3.0 release focuses on resolving critical bugs and improving app stability and performance. This update addresses several key issues affecting offline syncing, deep linking, theming under Microsoft Intune, and app crashes related to network connectivity.

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    Key Fixes and Improvements

    • Offline to Online Sync Stability: Fixed an OutOfMemoryError that caused app crashes or timeouts during syncing of large offline actions. The update ensures that queued offline work orders sync successfully without excessive memory use or invalid app states post-crash.
    • Third-Party Deep Linking: Resolved an issue preventing third-party URL links from opening in external browsers, ensuring proper redirection from the app.
    • Dialog Theming with Microsoft Intune: Corrected dark mode theming problems that made dialogs unreadable when using Intune MDM/MAM with dark device themes. Dialogs now display with appropriate light theming for clarity.
    • Universal Link Support in Whitelabel Apps: Fixed errors related to universal links in whitelabel apps with custom app IDs, preventing “Error link not supported” messages.
    • Network Connectivity Crash: Addressed crashes in the Now SDK sample application when connected to WiFi without internet access by improving SDK preload handling.
    • Additional Enhancements: Included various minor bug fixes and performance improvements to enhance overall app reliability.

    Using the Update

    ServiceNow customers can download the latest Mobile Agent app version 21.3.0 from the Google Play Store. A demo account is available immediately after download for trial use. This release is important for customers relying on offline capabilities, deep linking, Intune-managed devices, and stable app performance in varied network conditions.

    The Android v21.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB2004137

    		 OutOfMemoryError during offline to online sync The app either times out after two minutes or crashes during sync with an OutOfMemoryError.
    1. Install Android Agent 21.1.0.
    2. Enable Offline mode.
    3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline.
    4. Allow actions to queue locally for sync.
    5. Switch back online to trigger /sync.
    6. Observe behavior while processing a large sync response (tens of MB).

    Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state.

    Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM.

    Android Mobile

    PRB2009019

    		 A third party deeplink is not functioning in the Now Mobile app The user is not redirected to the external browser when they select third-party URLs.

    Android Mobile

    PRB2006299

    		 Dialogs do not theme correctly under Microsoft Intune MDM/MAM The dialog is dark themed and unreadable.
    1. Set up any FSM instance with a work order task that has a Special Handling Note.
    2. Set up Intune to work with Agent Intune app.
    3. Change the device theme to Dark mode (not in-app theme).
    4. Log in to Intune and instance on the Agent Intune app.
    5. Ensure that the in-app theme (Settings > Preferences > Theme > is Default).
    6. Open the work order task in 1.

    Expected behavior: The dialog should be light themed and with the right colors.

    Actual behavior: The dialog is dark themed and unreadable.

    Android Mobile

    PRB2003717

    		 Whitelabel app with custom app ID will show 'Error link not supported' with a universal link

    Android Mobile

    PRB2004277

    		 Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload
    1. Build and run now SDK sample application.
    2. Log in.
    3. Exit the application by swiping away from task switcher.
    4. Disable internet access while keeping wifi on.
    5. Open the app.

    Observe that the app crashes.

    This version also includes other minor bug fixes and performance improvements.