Mobile Agent - BlackBerry for Android v18.4.0

  • Release version: Mobile
  • Updated November 7, 2024
  • 2 minutes to read
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    Summary of Mobile Agent - BlackBerry for Android v18.4.0

    The Android v18.4.0 release of the Mobile Agent - BlackBerry app includes important fixes and performance enhancements. Users can download the latest version from the Google Play store and can also try a demo account for initial exploration.

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    Key Features

    • Barcode Scanner Fix: Addresses an issue where scanned barcode data was incorrectly processed when transitioning between scans.
    • Activity Stream Rendering: Corrects the rendering of special characters like <, >, and & in the Activity Stream.
    • Instance URL Population: Ensures the instance URL is populated correctly, regardless of the status of the Nickname field in mobile publishing builds.
    • Minor Bug Fixes: Includes additional performance improvements and bug fixes to enhance user experience.

    Key Outcomes

    With this update, users can expect more reliable barcode scanning, improved character rendering in activity streams, and better instance URL management. These enhancements contribute to a smoother and more effective experience when using the ServiceNow Agent app on Android devices.

    The Android v18.4.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1793478

    		 A barcode scanner value is not correctly processed when the scanner is opened from CellsFragment The data for a scanned barcode is replaced by the data for the next barcode scanned.
    1. Log in to the Agent app.
    2. Navigate to Jump to Barcode under the Rounds section.
    3. Scan barcode1.png.
    4. Select Healthy/ Unhealthy and submit (if the Healthy/Unhealthy buttons are not visible, skip this step).
    5. Tap Jump to Next Barcode.
    6. Scan barcode2.png.

    Expected behavior: The data for barcode 2 shows on the CellsFragment. Hitting the Back button shows the user the FormScreenFragment for barcode 1's data, and then hitting it again takes the user back to the ALP.

    Actual behavior: The data for barcode 2 shows on the CellsFragment, then is replaced by the data for barcode 1 after a few seconds (when client refresh finishes). Also, hitting the back button takes the user to the ALP instead of back to a previous FormScreenFragment.

    Mobile Android

    PRB1806088

    		 Special characters such as < > and & do not render/escape properly in the Activity Stream The characters render incorrectly in the output.
    1. Log in to Agent Mobile as a user assigned to a Work Order task (or impersonate a user who is assigned to one).
    2. Open a WOT record.
    3. Type <>& into the Work Notes in the Activity Stream of the record.

    Notice that it renders as &lt;&gt;&amp;.

    Mobile Android

    PRB1814112

    		 A pre-filled instance URL is not populated when the optional Nickname field is empty On a mobile publishing Android build, the instance URL should be populated regardless of whether the Nickname field is empty or not.
    1. Submit a mobile publishing Android build.
    2. In the Login Management section, fill in the Default app instance field but leave the optional Nickname field empty.
    3. Once the build is ready, install and check the pre-filled instance.

    Expected behavior: The instance is populated because the instance URL was provided.

    Actual behavior: The instance is not populated.

    This version also includes other minor bug fixes and performance improvements.