Mobile Agent - BlackBerry for Android v19.1.0

  • Release version: Mobile
  • Updated January 2, 2025
  • 2 minutes to read
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    Summary of Mobile Agent - BlackBerry for Android v19.1.0

    The Mobile Agent - BlackBerry for Android v19.1.0, released on January 2, 2025, addresses various application issues and improves performance. Users are encouraged to download the latest version from the Google Play store and can explore a demo account post-download.

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    Key Features

    • Barcode Scanner Fix: Resolves an issue where scanned barcode data was incorrectly replaced by subsequent scans, ensuring accurate data processing.
    • Page Reload Script Correction: Fixes a malfunction in scripts that reload webpages when switching tabs, improving user navigation.
    • Language Setting Correction: Corrects the spelling of 'Deutsch' in the language settings for German users.
    • Employee Profile Bookmark Issue: Addresses a problem where saved employee profiles displayed 'No data available' instead of the expected information.
    • Minor Bug Fixes and Performance Enhancements: Additional fixes that contribute to overall app stability and efficiency.

    Key Outcomes

    With this update, ServiceNow customers can expect improved functionality and reliability in the Mobile Agent app. The fixes enhance user experience by ensuring that critical features like barcode scanning and employee profile access work as intended, ultimately facilitating smoother operations for mobile users. Additionally, the app's performance enhancements contribute to a more efficient mobile environment for managing tasks and accessing information on-the-go.

    The Android v19.1.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1793478

    		 A barcode scanner value is not correctly processed when the scanner is opened from CellsFragment The data for a scanned barcode is replaced by the data for the next barcode scanned.
    1. Log in to the Agent app.
    2. Navigate to Jump to Barcode under the Rounds section.
    3. Scan barcode1.png.
    4. Select Healthy/ Unhealthy and submit (if Healthy/Unhealthy buttons are not visible, skip this step).
    5. Select Jump to Next Barcode.
    6. Scan barcode2.png.

    Expected behavior: The data for barcode 2 shows on the CellsFragment. Selecting the Back button shows the user the FormScreenFragment for barcode 1's data. Selecting Back again takes the user back to the ALP.

    Actual behavior: The data for barcode 2 shows on the CellsFragment, then is replaced by the data for barcode 1 after a few seconds (when the client refresh finishes). Also, selecting the Back button takes the user to the ALP instead of back to a previous FormScreenFragment.

    Mobile Android

    PRB1822056

    		 A page reload script doesn't work properly A script that reloads a webpage when the user switches between tabs does not work on Android.

    Mobile Android

    PRB1827801

    		 The word 'Deutsch' is mispelled under the instance language settings 'Deutsch' is misspelled as 'Deutch' when the device language is set to German.
    1. Set the language setting on an Android device to 'German'.
    2. Open the Now Mobile app.
    3. Navigate to Settings > Preferences > Language.

    Notice that the language is displayed as 'Deutch' when it should be spelled 'Deutsch'.

    Mobile Android

    PRB1797131

    		 Now Mobile shows 'No data available' when the user opens a bookmarked employee profile
    1. Log in to any Washington DC base instance on a desktop.
    2. Enable employee profile.
    3. Add a 'Saved' applet to Now Mobile navigation.
    4. Log in to the Now Mobile app on a mobile device.
    5. Search for any employee profile (for example, system administrator).
    6. Select the Save icon in the employee profile.
    7. Navigate to the saved applet.
    8. Try to open the employee profile that was saved.

    Expected behavior: The saved profile is shown.

    Actual behavior: 'No data available' is shown.

    This version also includes other minor bug fixes and performance improvements.