Mobile Agent - BlackBerry for Android v20.2.0

  • Release version: Mobile
  • Updated July 31, 2025
  • 1 minute to read

    • The Android v20.2.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB1913393

    		 Activity stream doesn't update after adding a comment in low memory conditions
    1. Navigate to developer options and set "Don't keep activities" to simulate battery performance mode and memory pressure.
    2. Open the Agent app.
    3. Open any WOT.
    4. Navigate to the Activity Stream.
    5. Add a comment.

    Expected Behavior: The comment is added successfully.

    Actual Behavior: A white screen is displayed.

    Android Mobile

    PRB1906767

    		 After closing a task, the screen doesn't navigate to a newly created follow-up task

    Android Mobile

    PRB1894874

    		 A photo taken in landscape mode is transformed to portrait when uploaded

    Android Mobile

    PRB1901109

    		 Attachment upload from web view doesn't work Images fail to upload.

    Android Mobile

    PRB1909110

    		 Input form screen new choice UI doesn't apply UI rules Buttons that should not be enabled, such as Next, are enabled.

    Android Mobile

    PRB1911445

    		 The user is unable to log in to the GitHub mobile app and is repeatedly directed to the Platform UI Android OS kills the app during the authentication/login process.

    Android Mobile

    PRB1901697

    		 KB article pages in Cabrillo refresh constantly When the user opens an article, the screen refreshes automatically, making it impossible for the user to read the article.

    This version also includes other minor bug fixes and performance improvements.