Mobile Agent - Intune for Android v17.2.0

  • Release version: Mobile
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Mobile Agent - Intune for Android v17.2.0

    The Android v17.2.0 release of the Mobile Agent - Intune app includes important fixes and enhancements aimed at improving user experience. Customers can download the latest version from the Google Play Store and utilize a demo account to explore the app's features.

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    Key Features

    • Fixed Issues: The update addresses multiple bugs, which include:
      • Typing Indication Issue: Users experienced an indefinite 'typing' indication with a hidden message box during chat.
      • Deep Link Error: The '/deeplink' web link was flagged as failing domain checks in the Google Play console.
      • Splash Screen Icons: Warped icons were observed when no splash screen background color was specified.
      • Mobile UI Rule Malfunction: The 'On change' Mobile UI Rule did not trigger as expected.
      • Internal Links Behavior: Internal links opened in an external browser instead of within the app.
      • Attachment Issues: Uploading multiple attachments while offline resulted in errors.
    • Performance Improvements: The release includes minor bug fixes and enhancements to overall app performance.

    Key Outcomes

    This update ensures a smoother user experience by resolving critical issues that affected functionality, thereby enabling users to interact more effectively with the ServiceNow Agent app. Customers can expect improved reliability and performance following this release, enhancing their mobile service management capabilities.

    The Android v17.2.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile Android

    PRB1718094

    		 The user is unable to type anything in response to an Agent A 'typing' indication is shown indefinitely and the message box is hidden.
    1. Open VA chat.
    2. Click Show me everything.
    3. Click Connect to Agent and allow the agent to send a message.

    Observe that there is a 'typing' indication and the message box is hidden.

    Mobile Android

    PRB1716231

    		 Deep link error in the Google Play console The web link '/deeplink' for Domain '.service-now.com' is flagged as 'Failed domain checks'.

    Mobile Android

    PRB1724090

    		 Android splash screen icons are warped when no splash screen background color is passed in the manifest
    1. Submit a private Android Mobile Publishing app with app icons and splash logos, but do not add a splash screen background color.
    2. Load the Android app onto a device.

    Expected behavior: The splash screen icon should not be warped and the Android build should fall back to the ServiceNow splash background color.

    Actual behavior: The splash screen icon is warped.

    Mobile Android

    PRB1728684

    		 The Mobile UI rule 'On change' doesn't work
    1. Create a mobile Mobile UI Rule and trigger it on change.
    2. Make a couple of fields mandatory based on the condition and make 'Reverse if False' true.
    3. Log in to the Agent App.
    4. Navigate to the input form screen where the Mobile UI Rule was added.
    5. Make changes to trigger the mobile UI rule.

    Notice that the 'on change' mobile UI rule is not triggered.

    Mobile Android

    PRB1722445

    		 Internal links are opened in an external browser instead of in-app
    1. Tap the chat icon on the bottom right.
    2. Start a conversation.
    3. Tap Show me everything.
    4. Select Test emoji output topic.
    5. Click the link.

    Expected behavior: The link should open in a web view in the app because the URL is internal (same as the instance the user logged in to).

    Actual behavior: The link opens in an external browser.

    Mobile Android

    PRB1727934

    		 Attached KB article links in the Activity Stream do not open in Android Agent/NowMobile apps

    Mobile Android

    PRB1720676

    		 Uploading multiple attachments from different actions while offline fails An error message displays saying that the publication has failed.

    This version also includes other minor bug fixes and performance improvements.