Mobile Agent - Intune for Android v20.3.0

  • Release version: Mobile
  • Updated September 10, 2025
  • 1 minute to read

    • The Android v20.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB1918113

    		 The user is unable to add photos when selecting the Open Gallery button from the portal widget using the input type='file' When a MESP page contains an HTML input with type='file', selecting images via Open Gallery produces the error, 'Could not read the file'.
    1. Create a widget with an input field.
    2. Create a portal page to include the widget.
    3. Configure a mobile function to open the MESP portal page in Now Mobile.
    4. In Now Mobile Android, open the MESP page and select Choose Files from the HTML input.
    5. Select Open Gallery and then select any photo.

    Expected behavior: The selected photo should be shown next to the input field.

    Actual behavior: No photo is selected and there is an error reading, 'Could not read the file'.

    Android Mobile

    PRB1913659

    		 Decimal values do not calculate totals on Portuguese-language instances A field that calculates cost based on quantity and per-unit price does not calculate correctly when the device language is set to Portuguese.

    Android Mobile

    PRB1924628

    		 Incorrect translation of the logout message on French instances When a French-language session expires, the message, 'You are not logged in, or your session has expired.', is not translated to French.

    Android Mobile

    PRB1905617

    		 The Create WOT button is not grayed out when conditions are not met The Create WOT button is not grayed out like it should be.
    1. Provision a base Agent Mobile instance.
    2. Navigate to More > My Work > See all.

    Notice that the Create WOT button is not grayed out.

    Android Mobile

    PRB1923551

    		 Infinite 'Loading' state when the user initiates a Virtual Agent conversation When the user initiates a Live Agent chat from Virtual Agent, then exits it by starting a new conversation, they observe a 'Loading / Routing to live agent' indicator.

    This version also includes other minor bug fixes and performance improvements.