Mobile Agent - Intune for Android v20.6.0

  • Release version: Mobile
  • Updated December 9, 2025
  • 1 minute to read

    • The Android v20.6.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB1952335

    		 Attachments uploaded in offline mode are not visible once back online Attachments uploaded in offline mode are not visible once back online.
    1. Make sure the offline functionality is enabled on the instance.
    2. Navigate to Offline mode.
    3. Open a record with activity.
    4. Attach an image via Camera.
    5. Set the app to 'Online'.

    Observe that the attached images are not visible.

    Android Mobile

    PRB1956837

    		 Input form multi-choice screen pickers act erratically when scrolling Items are deselected.
    1. On My Work, open the quick action Open Test Multi Select.
    2. Select See All.
    3. Select the first few, scroll down to the bottom, and scroll back up again.

    Expected behavior: Selected items should not get un- or re-selected when scrolling.

    Actual behavior: First item(s) deselected.

    Android Mobile

    PRB1956877

    		 A record created offline isn't updated immediately when opened directly from an item section Items are not visible in the activity stream.
    1. Navigate to Offline mode > Create a record with activity stream, such as an incidental that will appear in the related item section of a record.
    2. Tap to open the record directly rather than through the See All redirection.
    3. Add a comment or attachment to the activity stream.

    Expected behavior: The item should be visible in the activity stream after adding it.

    Actual behavior: The item is not visible in the activity stream, and the user must navigate out and back in to see it.

    Android Mobile

    PRB1956146

    		 Add offline declarative support for adding attachment inputs to activity streams

    Android Mobile

    PRB1954422

    Android Mobile

    PRB1952072

    Android Mobile

    PRB1952846

    This version also includes other minor bug fixes and performance improvements.